There’s a saying in the retail industry that goes like this: “Our goal is to keep our honest people honest.” Typically, in every retail organization, there are 10% of people who would never violate their integrity. There’s another 10% who are looking for every opportunity to take advantage of the organization. And there are 80% in the middle who can be swayed by either of these groups.
While many factors come into play that influence employee theft, one of the strongest is engagement. "Even less ethical individuals will be more likely to act morally if they are engaged at work,” writes professor of business psychology, Dr. Tomas Chamorro-Premuzic, in the Harvard Business Review. So, how do retailers deepen employee engagement to decrease theft? The answer is by investing in employee learning.