How Convenience Stores Can Increase Margins in the Era of the ‘Cautious Customer’
Years ago, c-stores — also known as convenience stores — could bank on location, speed and convenience as…
Executive Viewpoints July 8
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Why In-Person is Winning Again in an AI Landscape
The evolution of the ecommerce industry, fueled by technological progress, has kept us on our toes since day…
Executive Viewpoints July 7
What the Rise of the Polyclass Consumer Means for Retailers
Retail segmentation has long relied on stable demographic categories like income, occupation and geography to guide major decisions…
Executive Viewpoints July 6
As AI-Driven Fraud Proliferates, Trust Reemerges as a Key Ecommerce Differentiator
Fraud is a harsh, unfortunate reality for many online platforms, particularly traditional ecommerce sites (single vendors selling directly…
Executive Viewpoints July 3
The Richest Source Of Customer Intelligence In Retail Is The One Most Brands Can’t See
Retailers have been outsourcing their most valuable customer relationships to individual employees’ personal phones for years. Most retailers…
Executive Viewpoints July 2
The Next SaaS Business Model Won’t Be Based on Seats
The pressure on SaaS companies is coming from several directions at once: Customer acquisition costs remain high, while…
Executive Viewpoints July 1
Why Retail AI Projects Fail at Scale: The Adoption Gap Between Pilot Success and Enterprise Execution
Retailers often achieve impressive pilot results with analytics, automation, and AI initiatives. Sustaining those gains across hundreds or…
Executive Viewpoints June 30
Your Brand Story Is No Longer Yours Alone: Why AI Is Changing How Retail Narratives Are Formed
If you’ve tuned into pop culture at any point over the last few years, you know that “Swifties”…
Executive Viewpoints June 29
You Deployed AI Search and Relevance Got Worse. Here’s Why It Happens
A scenario like this is becoming familiar in ecommerce: a company decides to modernize product discovery and launches…
Executive Viewpoints June 26Top Stories
