Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 268

AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next

Featuring: Andrew Bialecki, Co-founder and CEO, Klaviyo

AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot of big questions about what AI can actually do for retailers today. In this episode of Retail Remix, host Nicole Silberstein sits down with Andrew Bialecki,…

Episode 267

Independent Retail in a Time of Change

Featuring: Jen Burke, Chief Revenue Officer, Faire

Independent retailers have always been nimble, but the past few years have demanded even more adaptability. In this episode of Retail Remix, host Nicole Silberstein is joined by Jen Burke, Chief Revenue Officer at wholesale marketplace Faire, who helps us dig into how independent retailers are thriving amid so…

Episode 266

How Anthropologie is ‘Curating a Lifestyle’ with its Maeve Brand

Featuring: Anu Narayanan, President of Women’s and Home, Anthropologie Group

Private label brands aren’t just supporting acts anymore — many are becoming stars in their own right, and Anthropologie’s Maeve label is proving the point. In this episode of Retail Remix, host Nicole Silberstein sits down with Anu Narayanan, President of Women’s and Home at Anthropologie Group, to go…

Episode 265

How Google Is Redefining the Shopping Journey

Featuring: Lilian Rincon, VP of Shopping Experiences, Google

Google has always played a central role in the shopping journey, but it isn’t a retailer or even a marketplace. In fact, more than 1 billion shopping searches happen on the platform every day, yet Google has never been the endpoint. Now, with the rise of AI, multimodal search…

Episode 264

What DoorDash Plans to Deliver Next

Featuring: Fuad Hannon, VP of New Verticals, DoorDash

DoorDash has come a long way from delivering takeout. Today, it’s a platform for everything local — powering delivery, fulfillment and retail innovation across dozens of categories. In this episode of Retail Remix, host Nicole Silberstein sits down with Fuad Hannon, DoorDash’s VP of New Verticals, to unpack how…

Episode 263

How Visa is Preparing for the Agentic Commerce Era

Featuring: Rob Cameron, Global Head of Acceptance Solutions, Visa

As AI transforms how people discover and shop, one question looms large: how will payments evolve to keep up? In this episode of Retail Remix, host Nicole Silberstein sits down with Rob Cameron, a self-described “payments nerd” and Global Head of Acceptance Solutions at Visa, to explore how the…

New episodes released weekly on Monday mornings.