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Retail Remix
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Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 50
Featuring: Mike Provance, CEO
Beers, wines and spirits is a $3 trillion industry worldwide and this industry is seeing a significant transformation as a result of COVID-19.   As consumer mindsets and behaviors change, especially as they buy more alcohol online, 3×3 Insights is helping brands and independent retailers find new ways to reach and engage their…
Episode 49
Featuring: Ken Fenyo, President
The Outlook Guide has been an editorial mainstay for Retail TouchPoints for nearly a decade. Every year, the editorial team gets fascinating takes from experts and analysts on the trends they believe will dominate in the year ahead. But this year’s guide was especially interesting to curate, given the great acceleration of trends we witnessed in 2020.  During this special episode of…
Episode 47
Featuring: Michael Bach, Canadian Centre for Diversity and Inclusion
The murder of George Floyd in May 2020 sparked a social reckoning around the U.S. It also sparked intense conversations among executive leaders — and those conversations are continuing to this day.   But what separates the organizations with the best intentions and those who are taking significant action to create more…
Episode 46
Featuring: Yasmeen Tadia, Make Your Life Sweeter
Yasmeen Tadia has planned corporate events for big brands from Facebook to Forbes and Laura Mercier. When the pandemic hit, she took her love of creating luxurious, memorable events and created Make Your Life Sweeter, a brand of high-end treats like cotton candy, popcorn and chocolate truffles. As her…
Episode 45
Featuring: Mark Bollman, AF
This episode is sponsored by Treasure Data. As the founder of sport lifestyle brand Ball and Buck, Mark Bollman has learned a lot about growing and scaling a brand. He also learned quite a bit about what it takes to craft a differentiated in-store experience.  After seeing the power of creating community hubs…
Episode 44
Featuring: Ron Thurston, INTERMIX
This episode is sponsored by Brother. Ron Thurston started his career in retail at the Gap as a store associate. Over the years, he’s been able to work his way up the ranks and has served in executive roles at brands like Apple, Tory Burch and Saint Laurent. His experiences and…
Episode 43
Featuring: Alicia Esposito
2020 was a tumultuous year for us all, both personally and professionally. Retail in particular saw its ups and downs, starting with positive holiday results and ending with uncertainty stemming from COVID-19. To reflect on all we went through, and all the opportunities for innovation and growth that are…
Episode 41
Featuring: Madeline Fraser, Gemist
For Madeline Fraser, shopping for an engagement ring was overwhelming. She knew she wanted something unique and customized, but also sustainably sourced and easy to buy. This ended up being a tall order. She ended up having to custom design her ring at a small shop — a process that…
Episode 40
Featuring: Marcel Hollerbach, Productsup
In today’s digital-first world, content is key. But as the number of channels and apps expands, our content strategies must evolve. This creates a lot of complexity and, frankly, eats up a lot of time, resources and budget. During this episode of Retail Remix, Marcel Hollerbach, the CMO of Productsup, discusses…
Episode 39
Featuring: Peter Sheldon, Adobe
Every year, Adobe analyzes one trillion visits to U.S. retail sites, 100 million SKUs and 80 of the 100 largest retailers in the U.S. This year, these results are being gathered in a new context due to COVID-19. Which trends reaffirm our new reality? How will the Thanksgiving holiday influencer the…

New episodes released weekly on Monday mornings.

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