Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 70
Featuring: Thomas Epting, Shopify
As fulfillment comes more to the forefront of the modern customer experience, brands of all sizes are trying to differentiate. Shopify Fulfillment Network is expanding its capabilities and honing its craft of helping entrepreneurs do just that.   But what trends are driving the division’s strategic priorities? What lessons and examples from the pandemic…
Episode 69
Featuring: Rachel West, RevTech Ventures
Retail is a hot market for venture capital and investment firms. VCs, funds and other investors are funneling cash into hot tech startups and disruptive brands alike, helping to shape the future of retail.   RevTech Ventures is one firm that sits at the intersection of the brand and tech worlds, and has a…
Episode 68
Featuring: Justin Banon, Boson Protocol, & Deb Gabor, Sol Marketing
Riding on the hype surrounding cryptocurrencies, NFTs have become hot commodities in the digital creation space. While some tech fanatics are bidding on NFT versions of tweets, brand loyalists are snatching up NFT products.   But what does the future hold for NFTs? How do they present new opportunities for brands and retailers to fuel digital innovation…
Episode 67
Featuring: Stephanie Fox, Thrasio
Stephanie Fox, COO of Thrasio, was employee number one and has played a critical role in the company’s growth. Now, following a year of significant funding and the onboarding of a new retail CFO, Thrasio is in a prime position to lead in the marketplace space.   Stephanie joins Retail Remix to dig into Thrasio’s story and how her roots…
Episode 66
Featuring: David Britton, Global ID & Fraud at Experian
The payment experience has always been convoluted and clunky, especially when consumers’ need to authenticate their information.   But in the new retail era, consumers want security to be ever-present yet invisible throughout their shopping experiences. During this episode of Retail Remix, David Britton of Experian shares how retailers can respond and still be mindful…
Episode 65
Featuring: Lindsay Jerutis, ShopStyle Collective
In the new world of brand marketing, authenticity trumps all. You could say that influencers helped shape this new reality. In the post-COVID era, influencer marketing has reached a tipping point that is redefining marketing and advertising as we know it.  During this episode of Retail Remix, Lindsay Jerutis, General Manager of ShopStyle Collective, shares how the company is helping…
Episode 64
Featuring: Aaron Birney, Gensler
What does the store of the future look like? A common question that is being answered in completely new ways due to the pandemic.   During this special episode of Retail Remix, we have two design experts on board to discuss the latest research, investments and best practices that are driving design…
Episode 63
Featuring: Allen Adamson, Metaforce
Allen Adamson has decades of experience in branding and marketing, and he’s even helping shape the minds of future marketers! That’s why on Retail Remix, we ask him some pointed questions on how the essence of branding has changed over the past year and what tactical advice he has…
Episode 62
Featuring: Steven Shwartz, AI Investor and Researcher 
Dr. Steven Shwartz has more than 40 years of experience in artificial intelligence (AI). A researcher, analyst, author and investor, Steven has invaluable knowledge of how the technology has evolved and, most of all, how retailers can realize the value of its capabilities.   As a result, Steven has uncovered some misconceptions and flat-out lies about AI….
Episode 61
Featuring: Dawn Dickson, PopCom
“Vending commerce” is joining the contactless commerce conversation. While product vending machines have been a staple in airport terminals for years, Dawn Dickson, Founder and CEO of PopCom, believes implementation will reach new heights in the digital-driven era of retail.   During this episode, Dawn makes her case for the vending machine’s powerful role in the customer journey….
Episode 60
Featuring: Mario Natarelli, MBLM 
During the heart of the pandemic, consumers reported a 23% increase in the number of brands they felt an emotional connection with. While some of this was likely indicative of the circumstances surrounding COVID-19 lockdowns, Mario Natarelli believes that the measures retailers took to nurture relationships with consumers during this critical…
Episode 59
Featuring: Dennis Steele, Podium
As consumers rely more on digital channels to browse and buy, retailers are embracing real-time communication channels to drive consumer engagement and conversions. Text messaging, live chat and social messaging are driving a new era of customer engagement that supports personalized, contextual experiences.   During this week’s Retail Remix, we sit down with Dennis Steele,…

New episodes released weekly on Monday mornings.

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