Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 33
Featuring: David Sykes, Klarna
Historically, payment has been defined merely as a “last step” in the buying journey — the aftermath of the immersive and exciting elements that make a brand or retailer stand out. Klarna is changing that; the “buy now, pay later” company was recently valued at $10.65 billion in an investment round…
Episode 32
Featuring: Frans Johansson, The Medici Group
When you get the right people in a room (or in most cases today, on a video call), magical things can happen. New ideas are shared and new opportunities are discovered. But make no mistake, the “right people” doesn’t mean the “same people.” As CEO of The Medici Group, Frans…
Episode 31
Featuring: Jason Mcnary, Unode50
Jason McNary is no stranger to pop-ups. As UNOde50’s CEO of the Americas, McNary has helped the brand generate awareness, boost engagement and connect more directly with local markets. Pop-up stores were an integral part of this strategy. But what does the future of pop-ups look when the entire brick-and-mortar…
Episode 30
Featuring: James Thomson, Buy Box Experts
James Thomson is a former Amazon executive that helped make the Internet titan what it is today. Now, he’s using his experiences and learnings to help brands be successful on the platform…and beyond. As Chief Strategy Officer of Buy Box Experts and Co-Founder of the PROSPER Show, James sits down with host Alicia…
Episode 29
Featuring: Heidi Zak, ThirdLove
Bra shopping has never been easy. Even in high-end locations with white-glove fitting services, consumers often find themselves with imperfect fits and money down the drain. ThirdLove was founded to make the bra shopping process painless. Using cutting-edge technology and data, ThirdLove has built a cult-like following because the…
Episode 28
Featuring: Stacy DeBroff, Influence Central
Influencer marketing has become a hot-button trend for brands and retailers alike. Lauded for its effectiveness and overall ability to foster engaged communities, influencer marketing also has received its fair share of criticism, especially in light of some influencers using bots and other methods to inflate their results. During…
Episode 26
Featuring: Julio Lopez, Movable Ink
Mobile devices have long been considered a powerful extension of our minds. They’re always extremely close to us, if not in our hands. But how have mobile behaviors changed in light of the pandemic, when consumers are at home and spending more time on desktops and laptops? During this…
Episode 25
Featuring: Brian Solis, Salesforce
In March 2020, Brian Solis began his tenure as Global Innovation Evangelist at Salesforce. Brian has built a career around studying humans, technology and how their intersection impacts businesses and humanity overall. Little did he know that he would begin his new role during one of the most disruptive happenings in decades….
Episode 24
Featuring: Laura Urquizu, Red Points
The future of e-Commerce has become a hot topic in the industry, especially as brick-and-mortar operators continue to navigate constant volatility. Digital channels enable brands and retailers to keep their businesses running, but they also present new threats. Research from Red Points has found that while 58% of companies saw a…
Episode 23
Featuring: Claire Atkin & Nandini Jammi, Check My Ads
Businesses use advertising to get their products and messages in front of consumers as they browse the web. However, the expansion of the media landscape and the emergence of platforms that spread hateful messages and misinformation are forcing marketing teams to take a firm look at where their money…
Episode 22
Featuring: Gaylene Meyer, Impinj
In the wake of the pandemic, flexible fulfillment and contactless commerce both came to the forefront. To enable great experiences in these areas, retailers need to bridge the gap between their online and digital inventories, and ensure real-time visibility into product availability and location. This is an area of…

New episodes released bi-monthly on Monday mornings.

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