Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 260

AI Answer Engines and the New Rules of Ecommerce

Featuring: Travis Hess, BigCommerce

AI is now rewriting the rules of online shopping — and it’s happening faster than anyone expected. In this episode of Retail Remix, host Nicole Silberstein chats with Travis Hess, CEO of the newly rebranded Commerce, about how conversational AI and “answer engines” like ChatGPT, Perplexity and Google’s AI…

Episode 259

Pacsun’s Formula for Relevance: Youth Culture + Co-Creation

Featuring: Richard Cox, Chief Merchandising Officer, Pacsun

Legacy brands from the Y2K era are back — but the smartest ones aren’t just trading on nostalgia, they’re reinventing themselves for today’s digital-native youth. Pacsun is the poster child for this kind of strategic reinvention, and in this episode of Retail Remix the brand’s Chief Merchandising Officer, Richard…

Episode 258

Redesigning with Reverence: Inside the New MoMA Design Store Experience

Featuring: Jesse Goldstine, Chief Retail Officer, Museum of Modern Art (MoMA)

Gift shops are more than a post-museum pit stop — they can be retail destinations in their own right. In this episode of Retail Remix, host Nicole Silberstein sits down with Jesse Goldstine, Chief Retail Officer at the Museum of Modern Art (MoMA), to discuss the recent redesign of…

Episode 257

What Leaders Can Learn from Dick’s, Target & the Athleisure Boom

Featuring: Matt Powell, BCE Consulting & Tiffany Montgomery, SESO

Sports retail is moving fast — and sometimes sideways. This week, Shop Eat Surf Outdoor Editor in Chief Tiffany Montgomery and long-time industry analyst Matt Powell join Retail Remix for a candid discussion about what’s really happening with the biggest names in sports and activewear — and what retailers…

Episode 256

How PayMore Is Flipping the Script on Used Electronics

Featuring: Stephen Preuss and Erik Helgesen, Co-founders of PayMore

Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a smarter, more sustainable alternative? In this episode of Retail Remix, Nicole Silberstein chats with Stephen Preuss and Erik Helgesen, Co-founders of PayMore, a brick-and-mortar resale franchise that’s changing…

Special Edition

Deep Dive: How to Tackle Return Fraud — Without Losing Customers

Featuring: Vishal Patel and Pedro Ramos of Appriss Retail

Product returns are often seen as a necessary evil—but when return fraud enters the mix, things get a lot more costly, and complicated. In this Retail Remix Deep Dive bonus episode—brought to you by Appriss Retail—guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers…

New episodes released weekly on Monday mornings.