Retail Remix Podcast

Episode 81

How Your Loyalty Program Can Unlock First- and Zero-Party Data

Featuring: Rob Garf, Retail & Natasha Janic, Salesforce

The elimination of cookies is going to make it essentially impossible for retailers to get the third-party data they need to fuel their personalization initiatives. But with the right methods, your loyalty program can save the day! During this episode of Retail Remix, Alicia Esposito sits down with Rob…

Episode 80

The New Art and Science of Pricing

Featuring: Matthew Pavich, Revionics

If you can distill retail down to a single principle, it’s “supply versus demand.” And pricing is a key way to influence this demand and, most of all, consumer perception of your brand. But now more than ever, there are so many factors that are disrupting retailers’ pricing strategies, including…

Episode 79

What Does It Mean to Be an Inclusive Brand?

Featuring: Liza Amlani, Retail Strategy Group

Over the course of the pandemic, consumers’ buying needs completely changed. Some consumers switched suits for athleisure, while others focused less on a full face of makeup and more on clean skincare. These behaviors are still evolving as the state of the world continues to change. That means the spotlight…

Episode 78

David’s Bridal Brings #WeddingInspo to the Next Level

Featuring: Lizzy Ellingson, David's Bridal

COVID-19 postponed many weddings around the world, but that didn’t stop couples from planning. Lizzy Ellingson and her team at David’s Bridal knew this — and that’s why they focused first and foremost on continuing to empower their customers every step of the process. During this week’s episode, hear the Chief Digital Experience Officer’s thoughts on…

Episode 77

Digital Experience Gaps Put Revenue On the Line

Featuring: Kirsten Newbold-Knipp, and Elizabeth Simmer of FullStory

A whopping 81% of consumers plan to maintain or increase their digital usage, even as COVID-19 restrictions lift, according to a survey from FullStory. Is your business prepared to deliver an easy, friction-free experience? During this episode of Retail Remix, Kirsten Newbold-Knipp, CMO of FullStory, and Elizabeth Simmer, Head of Onboarding & Professional…

Episode 76

How Who Gives a Crap Makes an Impact

Featuring: Danny Alexander , Who Gives a Crap

Who is the values-driven consumer? According to Danny Alexander, Co-founder of Who Gives a Crap, it’s everyone! He believes more consumers want to do good. Most of all, they want to do business with brands that are making a positive impact. It’s just their level of commitment and savvy that varies. That’s why Who Gives…

Episode 75

BigCommerce and Diono Dig Into ‘Hybrid Retail’

Featuring: Tim Maule, Diono LLC & Marc Ostryniec, BigCommerce

Executives are prioritizing their investments based on two factors: the “known unknowns” and the “unknown unknowns.” That is why, more than ever, brands and retailers alike need to have adaptable plans for a hybrid retail strategy. During their retailX keynote, Tim Maule, President and CEO of Diono, and Marc Ostryniec, Chief Sales Officer, BigCommerce, discussed the forces impacting…

Episode 74

Vuori Tripled in Value During the Pandemic. Here’s How.

Featuring: Catherine Pike, Vouri

A great product is at the heart of every great retail brand. But it wasn’t just its incredibly soft joggers that helped Vuori triple in value during the pandemic. A culture rooted in gratitude, a community-driven approach to engagement and an in-store experience that activates its fanbase all have helped…

Episode 73

Creating ‘Retail Theater’ Amid a New Normal

Featuring: Mark Landini & Rikki Landini, Landini Associates

Landini Associates are in the business of “reinventing normal.” The firm has helped world-renowned businesses like McDonald’s, Unilever, Walgreens and Aldi reimagine their brands and their physical experiences. Needless to say, principal and founder Mark Landini has gleaned his fair share of lessons and best practices along the way. But what new technologies and experience…

72 Episode

The Story Behind Shopkick’s Consumer Research

Featuring: Jaysen Gillespie, Shopkick

For the past 18 months, Shopkick has surveyed consumers consistently to identify new behaviors, expectations…and even concerns. Although the conditions worldwide vary greatly and are ever-changing, Jaysen Gillespie, EVP, Head of Analytics and Data Science at Shopkick, has uncovered some universal truths that impact retailers. In this conversation, he reveals: How vaccine trust has impacted physical retail behaviors and preferences; New…

Episode 71

Making Sense of the Evolved Digital Commerce Landscape

Featuring: Rick Watson, RMW Commerce Consulting

Is the shift to digital a one-way street, or will ecommerce go back to how it operated before the pandemic? Which categories will be able to capitalize on new or accelerated digital behaviors? During this discussion, initially aired as part of Retail TouchPoints’ Retail ThinkTank hub, host Alicia Esposito sits down with Rick Watson, Founder…

Episode 70

Inside Shopify Fulfillment Network’s Quest to Drive Last Mile Innovation

Featuring: Thomas Epting, Shopify

As fulfillment comes more to the forefront of the modern customer experience, brands of all sizes are trying to differentiate. Shopify Fulfillment Network is expanding its capabilities and honing its craft of helping entrepreneurs do just that. But what trends are driving the division’s strategic priorities? What lessons and examples from the pandemic…

Latest Episodes