Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 38
Featuring: Steve Ragan, Akamai
Many of us know the risks of creating obvious and uncomplicated passwords like “password123,” “12345,” or (gulp) our name and birthday. But has that really stopped us from changing our ways? Not really, according to Steve Ragan, Lead Security Researcher at Akamai.Ragan has been covering the cybersecurity space for about 15…
Episode 37
Featuring: Andy Ellwood, Basket
Even when we’re not in lock down, we’ve likely all been minimizing the number of trips we take to stores, even grocery stores. That’s why, following years of buzz, we’re finally seeing a boost in digital grocery shopping. Although grocery shopping app Basket has always focused on helping customers find the…
Episode 36
Featuring: Laura & Hank Frecon, Source Digital
Streaming services have disrupted traditional TV advertising as we know it. Gone are the days when brands and retailers could push messaging via commercial spots and see revenue roll in. With more households bingeing on Netflix, Hulu and Apple+ content, companies need a more contextual way to reach and…
Episode 35
Featuring: Ross Kimbarovsky, Crowdspring
As the pandemic continues to shift consumer behaviors and sentiment, brands and retailers should rethink the way they market. Historically, demographic consumer data was enough to formulate a messaging and marketing plan. But humans are complex and they want to buy from companies that offer great value, great experiences…
Episode 34
Featuring: Fayez Mohamood, Bluecore
As Co-founder and CEO of retail technology company Bluecore, Fayez Mohamood has had his fair share of conversations with brand executives, especially those in the direct-to-consumer (DTC) space. While many think of companies like Warby Parker and Dollar Shave Club, which have successfully disrupted their categories, we’re seeing household names like PepsiCo…
Episode 33
Featuring: David Sykes, Klarna
Historically, payment has been defined merely as a “last step” in the buying journey — the aftermath of the immersive and exciting elements that make a brand or retailer stand out. Klarna is changing that; the “buy now, pay later” company was recently valued at $10.65 billion in an investment round…
Episode 32
Featuring: Frans Johansson, The Medici Group
When you get the right people in a room (or in most cases today, on a video call), magical things can happen. New ideas are shared and new opportunities are discovered. But make no mistake, the “right people” doesn’t mean the “same people.” As CEO of The Medici Group, Frans…
Episode 31
Featuring: Jason Mcnary, Unode50
Jason McNary is no stranger to pop-ups. As UNOde50’s CEO of the Americas, McNary has helped the brand generate awareness, boost engagement and connect more directly with local markets. Pop-up stores were an integral part of this strategy. But what does the future of pop-ups look when the entire brick-and-mortar…
Episode 30
Featuring: James Thomson, Buy Box Experts
James Thomson is a former Amazon executive that helped make the Internet titan what it is today. Now, he’s using his experiences and learnings to help brands be successful on the platform…and beyond. As Chief Strategy Officer of Buy Box Experts and Co-Founder of the PROSPER Show, James sits down with host Alicia…
Episode 29
Featuring: Heidi Zak, ThirdLove
Bra shopping has never been easy. Even in high-end locations with white-glove fitting services, consumers often find themselves with imperfect fits and money down the drain. ThirdLove was founded to make the bra shopping process painless. Using cutting-edge technology and data, ThirdLove has built a cult-like following because the…
Episode 28
Featuring: Stacy DeBroff, Influence Central
Influencer marketing has become a hot-button trend for brands and retailers alike. Lauded for its effectiveness and overall ability to foster engaged communities, influencer marketing also has received its fair share of criticism, especially in light of some influencers using bots and other methods to inflate their results. During…

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