Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 265

How Google Is Redefining the Shopping Journey

Featuring: Lilian Rincon, VP of Shopping Experiences, Google

Google has always played a central role in the shopping journey, but it isn’t a retailer or even a marketplace. In fact, more than 1 billion shopping searches happen on the platform every day, yet Google has never been the endpoint. Now, with the rise of AI, multimodal search…

Episode 264

What DoorDash Plans to Deliver Next

Featuring: Fuad Hannon, VP of New Verticals, DoorDash

DoorDash has come a long way from delivering takeout. Today, it’s a platform for everything local — powering delivery, fulfillment and retail innovation across dozens of categories. In this episode of Retail Remix, host Nicole Silberstein sits down with Fuad Hannon, DoorDash’s VP of New Verticals, to unpack how…

Episode 263

How Visa is Preparing for the Agentic Commerce Era

Featuring: Rob Cameron, Global Head of Acceptance Solutions, Visa

As AI transforms how people discover and shop, one question looms large: how will payments evolve to keep up? In this episode of Retail Remix, host Nicole Silberstein sits down with Rob Cameron, a self-described “payments nerd” and Global Head of Acceptance Solutions at Visa, to explore how the…

Episode 262

Amazon Ads’ Former Evangelist on the Future of Retail Media

Featuring: Jeff Cohen, Chief Business Development Officer, Skai and former Principal Evangelist, Amazon Ads

Retail media — or should we say commerce media — has exploded into one of the fastest-growing opportunities in marketing. But with so many players, platforms and acronyms, where is it all headed? In this episode of Retail Remix, host Nicole Silberstein sits down with Jeff Cohen, former Principal…

Episode 261

Legendary Adman Ellis Verdi on the Art of Retail Advertising

Featuring: Ellis Verdi, Founder and President, DeVito/Verdi

For four decades, Ellis Verdi, Founder and President of DeVito/Verdi, has helped shape some of the most talked-about — and often controversial — campaigns in retail advertising. From launching Daffy’s with bold, conceptual creative to working with Macy’s, Kohl’s, Men’s Wearhouse and Meijer, Verdi has built a career on…

Episode 260

AI Answer Engines and the New Rules of Ecommerce

Featuring: Travis Hess, BigCommerce

AI is now rewriting the rules of online shopping — and it’s happening faster than anyone expected. In this episode of Retail Remix, host Nicole Silberstein chats with Travis Hess, CEO of the newly rebranded Commerce, about how conversational AI and “answer engines” like ChatGPT, Perplexity and Google’s AI…

New episodes released weekly on Monday mornings.