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Retail Remix
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Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 80
Featuring: Matthew Pavich, Revionics
If you can distill retail down to a single principle, it’s “supply versus demand.” And pricing is a key way to influence this demand and, most of all, consumer perception of your brand.   But now more than ever, there are so many factors that are disrupting retailers’ pricing strategies, including…
Episode 79
Featuring: Liza Amlani, Retail Strategy Group 
Over the course of the pandemic, consumers’ buying needs completely changed. Some consumers switched suits for athleisure, while others focused less on a full face of makeup and more on clean skincare.  These behaviors are still evolving as the state of the world continues to change. That means the spotlight…
Episode 78
Featuring: Lizzy Ellingson, David's Bridal
COVID-19 postponed many weddings around the world, but that didn’t stop couples from planning. Lizzy Ellingson and her team at David’s Bridal knew this — and that’s why they focused first and foremost on continuing to empower their customers every step of the process.  During this week’s episode, hear the Chief Digital Experience Officer’s thoughts on…
Episode 77
Featuring: Kirsten Newbold-Knipp, and Elizabeth Simmer of FullStory
A whopping 81% of consumers plan to maintain or increase their digital usage, even as COVID-19 restrictions lift, according to a survey from FullStory. Is your business prepared to deliver an easy, friction-free experience?   During this episode of Retail Remix, Kirsten Newbold-Knipp, CMO of FullStory, and Elizabeth Simmer, Head of Onboarding & Professional…
Episode 76
Featuring: Danny Alexander , Who Gives a Crap
Who is the values-driven consumer? According to Danny Alexander, Co-founder of Who Gives a Crap, it’s everyone!   He believes more consumers want to do good. Most of all, they want to do business with brands that are making a positive impact. It’s just their level of commitment and savvy that varies. That’s why Who Gives…
Episode 75
Featuring: Tim Maule, Diono LLC & Marc Ostryniec, BigCommerce
Executives are prioritizing their investments based on two factors: the “known unknowns” and the “unknown unknowns.” That is why, more than ever, brands and retailers alike need to have adaptable plans for a hybrid retail strategy.   During their retailX keynote, Tim Maule, President and CEO of Diono, and Marc Ostryniec, Chief Sales Officer, BigCommerce, discussed the forces impacting…
Episode 74
Featuring: Catherine Pike, Vouri
A great product is at the heart of every great retail brand. But it wasn’t just its incredibly soft joggers that helped Vuori triple in value during the pandemic.   A culture rooted in gratitude, a community-driven approach to engagement and an in-store experience that activates its fanbase all have helped…
Episode 73
Featuring: Mark Landini & Rikki Landini, Landini Associates
Landini Associates are in the business of “reinventing normal.” The firm has helped world-renowned businesses like McDonald’s, Unilever, Walgreens and Aldi reimagine their brands and their physical experiences.   Needless to say, principal and founder Mark Landini has gleaned his fair share of lessons and best practices along the way. But what new technologies and experience…
72 Episode
Featuring: Jaysen Gillespie, Shopkick
For the past 18 months, Shopkick has surveyed consumers consistently to identify new behaviors, expectations…and even concerns.   Although the conditions worldwide vary greatly and are ever-changing, Jaysen Gillespie, EVP, Head of Analytics and Data Science at Shopkick, has uncovered some universal truths that impact retailers. In this conversation, he reveals:  How vaccine trust has impacted physical retail behaviors and preferences;   New…
Episode 71
Featuring: Rick Watson, RMW Commerce Consulting
Is the shift to digital a one-way street, or will ecommerce go back to how it operated before the pandemic? Which categories will be able to capitalize on new or accelerated digital behaviors?  During this discussion, initially aired as part of Retail TouchPoints’ Retail ThinkTank hub, host Alicia Esposito sits down with Rick Watson, Founder…
Episode 70
Featuring: Thomas Epting, Shopify
As fulfillment comes more to the forefront of the modern customer experience, brands of all sizes are trying to differentiate. Shopify Fulfillment Network is expanding its capabilities and honing its craft of helping entrepreneurs do just that.   But what trends are driving the division’s strategic priorities? What lessons and examples from the pandemic…

New episodes released weekly on Monday mornings.

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