Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Special Edition

Retail Remix Deep Dive: AI’s Next Chapter in Retail — Scale, Security & Strategy

Featuring: Kevin Kiley, CEO, AIRIA

This episode is brought to you by Airia. As AI adoption accelerates in retail, so do its risks — from AI model outages to hallucinations. That makes the need for security, governance and guardrails around AI usage critical for retail operations. In this Retail Remix Deep Dive bonus episode, guest host Adam Blair of Retail TouchPoints, sits down…

Episode 270

NRF 2026 Takeaways: AI, Authenticity & the Human Factor

Featuring: Adam Blair, Editor, Retail TouchPoints and Kate Robertson, Editor, Shop Eat Surf Outdoor

The NRF Big Show is always a whirlwind and this year was no exception. In this special episode of Retail Remix, host Nicole Silberstein is joined live from the show floor by her colleagues Adam Blair of Retail TouchPoints and Kate Robertson of Shop Eat Surf Outdoor to break down what stood out while everything was…

Episode 269

6 Nuggets of Wisdom for 2026 from Pacsun, ThredUp, Adobe & More

Featuring: Experts from Adobe, Kantar, Klayvio, MG2, Pacsun and ThredUp

As we kick off 2026, Retail Remix is spotlighting some of the most illuminating moments from last season that bear repeating. In this special episode, host Nicole Silberstein revisits standout insights from 2025 that continue to resonate as the industry navigates AI, shifting consumer expectations and the evolving role…

BONUS EPISODE

Bonus: A Brief Ode to the Joy of Shopping

Featuring: Nicole Silberstein, Host of Retail Remix & Editor in Chief of Retail TouchPoints

As a final send-off to the year, host Nicole Silberstein shares some off-the-cuff thoughts on something we forgot to talk enough about this year — the irreplaceable pleasure of shopping in stores, and why AI won’t change that. Happy Holidays from your friends at Retail Remix — see you…

Episode 268

AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next

Featuring: Andrew Bialecki, Co-founder and CEO, Klaviyo

AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot of big questions about what AI can actually do for retailers today. In this episode of Retail Remix, host Nicole Silberstein sits down with Andrew Bialecki,…

Episode 267

Independent Retail in a Time of Change

Featuring: Jen Burke, Chief Revenue Officer, Faire

Independent retailers have always been nimble, but the past few years have demanded even more adaptability. In this episode of Retail Remix, host Nicole Silberstein is joined by Jen Burke, Chief Revenue Officer at wholesale marketplace Faire, who helps us dig into how independent retailers are thriving amid so…

New episodes released weekly on Monday mornings.