Retail Remix Podcast - Retail TouchPoints

Episode 19

COVID-19 vs. The Great Recession: Assessing The Retail Impact

Featuring: Barbara Kahn, Wharton School at the University of Pennsylvania

Barbara Kahn is the Patty and Jay H. Baker Professor of Marketing for the Wharton School at the University of Pennsylvania. Over the course of her career, Barbara has kept a close watch on the evolution of retail and key economic and social trends that are impacting it. In recent weeks,…

Episode 18

E-commerce’s Big Discovery Problem

Featuring: Andrew Blachman, Tophatter

Sure, the Internet has given us undeniable power, connecting us to millions of sources of information, inspiration and commerce. But when we take a closer look at most e-Commerce experiences, Andrew Blachman, who is the President of Tophatter, believes there’s plenty of room for improvement. Specifically, he believes that many brand…

Episode 17

The Last Mile: A New Way To Surprise & Delight

Featuring: Dan Eblagon, Bond

Last Mile has evolved from an operational concern, to a core component of the customer experience. Essential retailers have successfully pivoted to offer flexible fulfillment options, such as curbside pickup, while e-Commerce giants like Amazon are bolstering their workforce and partnerships to fulfill their delivery promises. These initiatives leave…

Episode 16

Which COVID Trends Have Staying Power?

Featuring: Vanessa Cartwright, Astound Commerce

Astound Commerce is a digital commerce company that has worked with top brands, including L’Oréal, Under Armour and Jimmy Choo. To understand how these and other brands must adapt and evolve in light of the pandemic, the company studied consumer sentiment and shifting habits during the crisis. During this…

Episode 15

Why Eastbanc Is Prioritizing Brand Partnerships Amid COVID-19

Featuring: Philippe Lanier, Eastbanc

As a principal at Eastbanc, a prominent retail landlord in the Georgetown neighborhood of Washington DC, Philippe Lanier has been having a lot of conversations with retail partners. Through steady communication, Philippe and his tenants are determining the best way to navigate current realities, and develop a forward-looking plan for success that…

Episode 14

A New Era Of Employee Training & Empowerment

Featuring: Bob Phibbs & Carol Leaman

During the National Retail Federation’s 2020 BIG Show, host Alicia Esposito had the chance to sit down with Bob Phibbs, the Retail Doctor, and Carol Leaman, CEO of Axonify. While the conversation was insightful, zeroing in on the fact that associates were tasked to do more than ever, the current situation has…

Episode 13

Is Touchscreen Tech Having A Major Moment?

Featuring: Sam Zietz, GRUBBRR

As retail stores begin to reopen, business leaders are thinking more critically about the future of the in-store experience. What is the best way to build consumer trust and make them feel at ease about going into a store? How can brands creatively bring the best of digital and…

Episode 12

Closing The Digital-Physical Gap With IoT

Featuring: Cameron Worth, SharpEnd

For many years, the Internet of Things (IoT) got a lot of buzz. Smart home and store technology illustrated the value of connecting devices and data. However, most IoT use cases have revolved around improving efficiencies, reducing energy consumption and tracking inventory throughout the store. Experience use cases are…

Episode 11

Creating A Culture Of Continuous Transformation

Featuring: Elizabeth Elliott, Columbus Consulting

Testing, learning and pivoting haven’t necessarily been retailers’ strong points. Right before COVID-19 hit, many businesses were still struggling with legacy infrastructures and disjointed processes. These legacy qualities inhibited them from responding swiftly to new consumer behaviors and competitive forces. That is why Elizabeth Elliott, who is a managing partner…

Episode 10

Defining ‘Brand Bravery’ In An Age Of Uncertainty

Featuring: Nicola Smith, REBEL & REASON

Now more than ever, consumers want brands to stand for something. They want authenticity and meaning. But what’s the best way for retailers to stand for something when they’re facing ongoing uncertainty? Nicola Smith, Founder and CEO of REBEL & REASON, believes that now is the time for business leaders to…

Episode 09

Is ‘Reinvention’ Really That Hard?

Featuring: Joe Jackman, Jackman Reinvents

Some people run away from change. Others run towards it. Joe Jackman is in the latter group. As the president and CEO of Jackman Reinvents, he helps transform brands, unlock new business value and frankly, make change less scary. And with his latest book, The Reinventionist Mindset, he’s providing guiding principles to help retail executives…

Episode 08

Will COVID-19 Impact Retail’s Vision For ‘The Store Of The Future’?

Featuring: Chris Walton, Omni Talk

In his role at Target, Chris Walton helped bring “the store of the future” into the cultural zeitgeist. In fact, he led the retailers’ Store of the Future project and also served as VP of Merchandising and Home Furnishings on Target.com. The experience sparked some career highs, as well as some…

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