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Retail Remix
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Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 57
Featuring: David Wachs, Handwrytten
Do you feel overwhelmed by the volume of emails and messages you get? So do your consumers. In fact, David Wachs believes they’re so overwhelmed that they’re spending less time engaging with your marketing messages…and more time deleting them.   That’s why David made a career shift from digital to…
Episode 56
Featuring: Margot Bloomstein, Appropriate, Inc.
Margot Bloomstein has helped brands like Timberland and Lindt develop their marketing, content and user experience (UX) strategies. She has used her experience and research on brands across industries to tackle a known industry problem: winning and keeping customer trust.   The result is the new book called: Trustworthy: How the Smartest Brands Beat Cynicism…
Episode 55
Featuring: Michelle Collins, Non-Agency
Michelle Collins built her business, A Non-Agency, in the early days of the “experiential marketing” era. Now, as the digital divide closes and retailers rethink their real estate strategies, she believes there’s significant opportunity for innovation. During this episode of Retail Remix, Michelle shares her take on experiential marketing’s…
Episode 54
Featuring: Katie Martell, author and producer, Woke-Washed
Cause marketing. Purpose-driven marketing. Brands across industries are hearing these phrases more frequently as consumers seek to align with brands with similar beliefs.   But brands that simply create one-off campaigns based on social holidays risk looking like performative allies. To help organizations navigate through this exciting (yet inundating) era of “woke marketing,”…
Episode 53
Featuring: Andrew Smith, ThinkUncommon
This week’s episode is brought to you by Podium. The pandemic has accelerated retail’s latest reinvention. While the news cycle is churning out new ideas, predictions and perspectives about this reinvention, Andrew Smith, Co-Founder of ThinkUncommon, believes folks are getting a lot wrong.  Andrew and his fellow co-founder Gareth Jude tackle these myths and misconceptions head…
Episode 52
Featuring: Matthew Maher, M7 Innovations
Each social network has a unique way of rating content based on the unique needs and behaviors of its users. Their goal is to ensure they’re creating highly curated, relevant feeds that feature only the best content.  These algorithms are what make the apps so engaging — even addictive. But how do different algorithms impact brands and retailers who…
Episode 51
Featuring: Beth Gerstein, Brilliant Earth
Brilliant Earth made a splash in the retail industry with its emphasis on ethical sourcing and it’s digital-first business model. Over the past 15 years, the company has maintained its dedication to both by prioritizing purpose-driven business strategy and experience innovation.   But what’s driving Brilliant Earth today, while so many businesses are trying…
Episode 50
Featuring: Mike Provance, CEO
Beers, wines and spirits is a $3 trillion industry worldwide and this industry is seeing a significant transformation as a result of COVID-19.   As consumer mindsets and behaviors change, especially as they buy more alcohol online, 3×3 Insights is helping brands and independent retailers find new ways to reach and engage their…
Episode 49
Featuring: Ken Fenyo, President
The Outlook Guide has been an editorial mainstay for Retail TouchPoints for nearly a decade. Every year, the editorial team gets fascinating takes from experts and analysts on the trends they believe will dominate in the year ahead. But this year’s guide was especially interesting to curate, given the great acceleration of trends we witnessed in 2020.  During this special episode of…
Episode 47
Featuring: Michael Bach, Canadian Centre for Diversity and Inclusion
The murder of George Floyd in May 2020 sparked a social reckoning around the U.S. It also sparked intense conversations among executive leaders — and those conversations are continuing to this day.   But what separates the organizations with the best intentions and those who are taking significant action to create more…
Episode 46
Featuring: Yasmeen Tadia, Make Your Life Sweeter
Yasmeen Tadia has planned corporate events for big brands from Facebook to Forbes and Laura Mercier. When the pandemic hit, she took her love of creating luxurious, memorable events and created Make Your Life Sweeter, a brand of high-end treats like cotton candy, popcorn and chocolate truffles. As her…

New episodes released weekly on Monday mornings.

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