Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 45
Featuring: Mark Bollman, AF
This episode is sponsored by Treasure Data. As the founder of sport lifestyle brand Ball and Buck, Mark Bollman has learned a lot about growing and scaling a brand. He also learned quite a bit about what it takes to craft a differentiated in-store experience.  After seeing the power of creating community hubs…
Episode 44
Featuring: Ron Thurston, INTERMIX
This episode is sponsored by Brother. Ron Thurston started his career in retail at the Gap as a store associate. Over the years, he’s been able to work his way up the ranks and has served in executive roles at brands like Apple, Tory Burch and Saint Laurent. His experiences and…
Episode 43
Featuring: Alicia Esposito
2020 was a tumultuous year for us all, both personally and professionally. Retail in particular saw its ups and downs, starting with positive holiday results and ending with uncertainty stemming from COVID-19. To reflect on all we went through, and all the opportunities for innovation and growth that are…
Episode 41
Featuring: Madeline Fraser, Gemist
For Madeline Fraser, shopping for an engagement ring was overwhelming. She knew she wanted something unique and customized, but also sustainably sourced and easy to buy. This ended up being a tall order. She ended up having to custom design her ring at a small shop — a process that…
Episode 40
Featuring: Marcel Hollerbach, Productsup
In today’s digital-first world, content is key. But as the number of channels and apps expands, our content strategies must evolve. This creates a lot of complexity and, frankly, eats up a lot of time, resources and budget. During this episode of Retail Remix, Marcel Hollerbach, the CMO of Productsup, discusses…
Episode 39
Featuring: Peter Sheldon, Adobe
Every year, Adobe analyzes one trillion visits to U.S. retail sites, 100 million SKUs and 80 of the 100 largest retailers in the U.S. This year, these results are being gathered in a new context due to COVID-19. Which trends reaffirm our new reality? How will the Thanksgiving holiday influencer the…
Episode 38
Featuring: Steve Ragan, Akamai
Many of us know the risks of creating obvious and uncomplicated passwords like “password123,” “12345,” or (gulp) our name and birthday. But has that really stopped us from changing our ways? Not really, according to Steve Ragan, Lead Security Researcher at Akamai.Ragan has been covering the cybersecurity space for about 15…
Episode 37
Featuring: Andy Ellwood, Basket
Even when we’re not in lock down, we’ve likely all been minimizing the number of trips we take to stores, even grocery stores. That’s why, following years of buzz, we’re finally seeing a boost in digital grocery shopping. Although grocery shopping app Basket has always focused on helping customers find the…
Episode 36
Featuring: Laura & Hank Frecon, Source Digital
Streaming services have disrupted traditional TV advertising as we know it. Gone are the days when brands and retailers could push messaging via commercial spots and see revenue roll in. With more households bingeing on Netflix, Hulu and Apple+ content, companies need a more contextual way to reach and…
Episode 35
Featuring: Ross Kimbarovsky, Crowdspring
As the pandemic continues to shift consumer behaviors and sentiment, brands and retailers should rethink the way they market. Historically, demographic consumer data was enough to formulate a messaging and marketing plan. But humans are complex and they want to buy from companies that offer great value, great experiences…
Episode 34
Featuring: Fayez Mohamood, Bluecore
As Co-founder and CEO of retail technology company Bluecore, Fayez Mohamood has had his fair share of conversations with brand executives, especially those in the direct-to-consumer (DTC) space. While many think of companies like Warby Parker and Dollar Shave Club, which have successfully disrupted their categories, we’re seeing household names like PepsiCo…

New episodes released weekly on Monday mornings.

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