Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 29
Featuring: Heidi Zak, ThirdLove
Bra shopping has never been easy. Even in high-end locations with white-glove fitting services, consumers often find themselves with imperfect fits and money down the drain. ThirdLove was founded to make the bra shopping process painless. Using cutting-edge technology and data, ThirdLove has built a cult-like following because the…
Episode 28
Featuring: Stacy DeBroff, Influence Central
Influencer marketing has become a hot-button trend for brands and retailers alike. Lauded for its effectiveness and overall ability to foster engaged communities, influencer marketing also has received its fair share of criticism, especially in light of some influencers using bots and other methods to inflate their results. During…
Episode 26
Featuring: Julio Lopez, Movable Ink
Mobile devices have long been considered a powerful extension of our minds. They’re always extremely close to us, if not in our hands. But how have mobile behaviors changed in light of the pandemic, when consumers are at home and spending more time on desktops and laptops? During this…
Episode 25
Featuring: Brian Solis, Salesforce
In March 2020, Brian Solis began his tenure as Global Innovation Evangelist at Salesforce. Brian has built a career around studying humans, technology and how their intersection impacts businesses and humanity overall. Little did he know that he would begin his new role during one of the most disruptive happenings in decades….
Episode 24
Featuring: Laura Urquizu, Red Points
The future of e-Commerce has become a hot topic in the industry, especially as brick-and-mortar operators continue to navigate constant volatility. Digital channels enable brands and retailers to keep their businesses running, but they also present new threats. Research from Red Points has found that while 58% of companies saw a…
Episode 23
Featuring: Claire Atkin & Nandini Jammi, Check My Ads
Businesses use advertising to get their products and messages in front of consumers as they browse the web. However, the expansion of the media landscape and the emergence of platforms that spread hateful messages and misinformation are forcing marketing teams to take a firm look at where their money…
Episode 22
Featuring: Gaylene Meyer, Impinj
In the wake of the pandemic, flexible fulfillment and contactless commerce both came to the forefront. To enable great experiences in these areas, retailers need to bridge the gap between their online and digital inventories, and ensure real-time visibility into product availability and location. This is an area of…
Episode 21
Featuring: Marc Gorlin, Roadie
Retailers have bolstered their delivery and fulfillment offerings to cater to an increasingly demanding consumer. While speed is critical, retailers also need to think about how efficient and profitable these fulfillment offerings are. Not to mention the fact that organizations are being held more accountable for their environmental and…
Episode 20
Featuring: Chris Rodgers, Colorado SEO Pros
Most purchase decisions still begin with a basic search. What’s changing, however, is where those searches take place. Most still happen on a search engine, but some occur via personal digital assistants, Amazon and other platforms. This is making brand discovery and engagement far more difficult, especially for smaller brands. Not…
Episode 19
Featuring: Barbara Kahn, Wharton School at the University of Pennsylvania
Barbara Kahn is the Patty and Jay H. Baker Professor of Marketing for the Wharton School at the University of Pennsylvania. Over the course of her career, Barbara has kept a close watch on the evolution of retail and key economic and social trends that are impacting it. In recent weeks,…
Episode 18
Featuring: Andrew Blachman, Tophatter
Sure, the Internet has given us undeniable power, connecting us to millions of sources of information, inspiration and commerce. But when we take a closer look at most e-Commerce experiences, Andrew Blachman, who is the President of Tophatter, believes there’s plenty of room for improvement. Specifically, he believes that many brand…

New episodes released bi-monthly on Monday mornings.

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