Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 77
Featuring: Kirsten Newbold-Knipp, and Elizabeth Simmer of FullStory
A whopping 81% of consumers plan to maintain or increase their digital usage, even as COVID-19 restrictions lift, according to a survey from FullStory. Is your business prepared to deliver an easy, friction-free experience?   During this episode of Retail Remix, Kirsten Newbold-Knipp, CMO of FullStory, and Elizabeth Simmer, Head of Onboarding & Professional…
Episode 76
Featuring: Danny Alexander , Who Gives a Crap
Who is the values-driven consumer? According to Danny Alexander, Co-founder of Who Gives a Crap, it’s everyone!   He believes more consumers want to do good. Most of all, they want to do business with brands that are making a positive impact. It’s just their level of commitment and savvy that varies. That’s why Who Gives…
Episode 75
Featuring: Tim Maule, Diono LLC & Marc Ostryniec, BigCommerce
Executives are prioritizing their investments based on two factors: the “known unknowns” and the “unknown unknowns.” That is why, more than ever, brands and retailers alike need to have adaptable plans for a hybrid retail strategy.   During their retailX keynote, Tim Maule, President and CEO of Diono, and Marc Ostryniec, Chief Sales Officer, BigCommerce, discussed the forces impacting…
Episode 74
Featuring: Catherine Pike, Vouri
A great product is at the heart of every great retail brand. But it wasn’t just its incredibly soft joggers that helped Vuori triple in value during the pandemic.   A culture rooted in gratitude, a community-driven approach to engagement and an in-store experience that activates its fanbase all have helped…
Episode 73
Featuring: Mark Landini & Rikki Landini, Landini Associates
Landini Associates are in the business of “reinventing normal.” The firm has helped world-renowned businesses like McDonald’s, Unilever, Walgreens and Aldi reimagine their brands and their physical experiences.   Needless to say, principal and founder Mark Landini has gleaned his fair share of lessons and best practices along the way. But what new technologies and experience…
72 Episode
Featuring: Jaysen Gillespie, Shopkick
For the past 18 months, Shopkick has surveyed consumers consistently to identify new behaviors, expectations…and even concerns.   Although the conditions worldwide vary greatly and are ever-changing, Jaysen Gillespie, EVP, Head of Analytics and Data Science at Shopkick, has uncovered some universal truths that impact retailers. In this conversation, he reveals:  How vaccine trust has impacted physical retail behaviors and preferences;   New…
Episode 71
Featuring: Rick Watson, RMW Commerce Consulting
Is the shift to digital a one-way street, or will ecommerce go back to how it operated before the pandemic? Which categories will be able to capitalize on new or accelerated digital behaviors?  During this discussion, initially aired as part of Retail TouchPoints’ Retail ThinkTank hub, host Alicia Esposito sits down with Rick Watson, Founder…
Episode 70
Featuring: Thomas Epting, Shopify
As fulfillment comes more to the forefront of the modern customer experience, brands of all sizes are trying to differentiate. Shopify Fulfillment Network is expanding its capabilities and honing its craft of helping entrepreneurs do just that.   But what trends are driving the division’s strategic priorities? What lessons and examples from the pandemic…
Episode 69
Featuring: Rachel West, RevTech Ventures
Retail is a hot market for venture capital and investment firms. VCs, funds and other investors are funneling cash into hot tech startups and disruptive brands alike, helping to shape the future of retail.   RevTech Ventures is one firm that sits at the intersection of the brand and tech worlds, and has a…
Episode 68
Featuring: Justin Banon, Boson Protocol, & Deb Gabor, Sol Marketing
Riding on the hype surrounding cryptocurrencies, NFTs have become hot commodities in the digital creation space. While some tech fanatics are bidding on NFT versions of tweets, brand loyalists are snatching up NFT products.   But what does the future hold for NFTs? How do they present new opportunities for brands and retailers to fuel digital innovation…
Episode 67
Featuring: Stephanie Fox, Thrasio
Stephanie Fox, COO of Thrasio, was employee number one and has played a critical role in the company’s growth. Now, following a year of significant funding and the onboarding of a new retail CFO, Thrasio is in a prime position to lead in the marketplace space.   Stephanie joins Retail Remix to dig into Thrasio’s story and how her roots…
Episode 66
Featuring: David Britton, Global ID & Fraud at Experian
The payment experience has always been convoluted and clunky, especially when consumers’ need to authenticate their information.   But in the new retail era, consumers want security to be ever-present yet invisible throughout their shopping experiences. During this episode of Retail Remix, David Britton of Experian shares how retailers can respond and still be mindful…

New episodes released weekly on Monday mornings.

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