With Nina Alexander-Hurst, BaubleBar
Nina Alexander-Hurst accepts a Customer Engagement Award from Retail TouchPoints. Her customer experience team is called SWAT (Service With Accessorizing Talent). â€śEveryone is really excited to engage with the customer and figure out new and exciting ways to do that,â€ť Alexander-Hurst explained. To that end, BaubleBar created a video shopping experience with the help of vee24 to â€śtake the friction out of the online shopping experience.â€ť Shoppers are able to engage one-on-one with stylists to help choose their fashion jewelry items.