BotsCrew offers retailers a chatbot designed to connect to multiple channels, including Facebook, WhatsApp, SMS, website widgets and others. The platform allows for easy brand customization and features personalized analytics, live chat and the ability to add more than 100 languages.
BotsCrew also includes features aimed to help train a chatbot to make it smarter, for example to help the program understand when different shoppers ask the same question but with different wordings. The solution aims to provide customers with instant responses 24/7 while freeing up live agents from repetitive queries.
In addition to the chatbot platform, BotsCrew has a team of professionals who can help retailers build custom features and integrations. This team can work with retailers to design a roadmap, set goals for an initial proof of concept and help the chatbot scale after it’s launched.
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