Shoppers expect optimal service and experiences whenever they step foot in a store. If a shopper waits longer than expected to receive guidance from a store associate or while standing in a checkout line, that person may harbor a negative opinion of the entire store, and sometimes the entire brand.
TimeTrade, an appointment scheduling solution provider, is looking to alleviate these retailer concerns with the release of TimeTrade Concierge. The cloud-based solution was designed to help store associates better manage customer flow and pre-schedule shopper appointments. As a result, retailers can reduce overall wait times to improve customer satisfaction and retention.
TimeTrade Concierge is offered via three different models: Concierge Assistant, Concierge Kiosk and Concierge Display. In-store associates can us Concierge Assistant to manage and modify customer appointments from a tablet. Concierge Kiosk empowers customers to check in to their scheduled appointment or walk in and make an appointment in real time. Using Concierge Display, retailers can list and update customer wait times on digital screens.
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Leading brands and retailers such as Best Buy, David’s Bridal, Sprint and Staples tap the TimeTrade Appointment Cloud to help customers book appointments with product experts, stylists and store associates via PCs, mobile devices, and even social media.
