Inbenta Technologies, an AI-based customer interaction and natural language processing (NLP) solution provider, has rolled out Conversational AI Search, a tool designed to help shoppers find the right product at the right time. Conversational AI Search aims to answer complex questions using NLP and give answers that help with upselling and cross-selling.
Conversational AI Search can proactively suggest products that are related to what the shopper is looking for at that moment. The new solution can help turn shoppers into buyers in three ways:
- Reduce customer service queries and support costs with quick answers, intelligent autocomplete, upselling/cross-selling functions and search across multiple sources;
- Anticipate shopper intent and meet customer needs with product attribute filters, indexed catalog and FAQs and a custom UI that matches the company brand; and
- Improve service with detailed analytics including improved reports, performance monitoring and intuitive KPI dashboards.
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