With an illustrious career spanning 30 years, SageBerry Consulting founder Steve Dennis watched as the retail industry welcomed online shopping, battled the 2008 financial crisis and began experimenting with AR/VR. Combatting a pandemic is new territory for us all, but Dennis is doing what he does best: He’s keeping a pulse on what’s happening in the industry and providing invaluable guidance to help organizations respond. 

Retailers have had to pause, pivot or completely rethink their businesses. These new realities, Dennis believes, will accelerate some of the key trends prominent in his lectures, articles for Forbes and his new book, Remarkable Retail. 

For this week’s episode of Retail Remix, we caught up with Dennis to hear his take on: 

• The mounting uncertainties surrounding COVID-19; 
• The acceleration of disruptive forces, including the “collapse of the middle”; 
• What the mall of the future may look like; and 
• The key theories and examples that drive his new book.