The Coaching Gap: Why Data Alone Won’t Fix Store Performance
Years ago, I tagged along on store visits with a colleague from headquarters. While I walked the floor…
Executive Viewpoints October 2
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Retail’s Next Mile: Managing Risk as Fulfillment Moves Inside the Home
Same-day delivery has become the baseline expectation for customers, and in-home delivery is rapidly becoming standard rather than…
Executive Viewpoints September 30
LLMs will Reshape the Q4 Shopping Journey — Just Not in the Way Many Marketers Think
It seems like everyone is talking about advertising in ChatGPT. Â Historically, marketers advertised in new media properties, like…
Executive Viewpoints September 28
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What Changes When the Catalog Updates Itself: From Product Feed to Revenue Channel
Across hundreds of conversations with merchandising, marketing, and operations teams, the same production pattern shows up: four weeks to three months per catalog, and outdated within days of shipping. The…
September 28
Digital Accessibility: How Online Retailers Can Capture Holiday Revenue and Stay Ahead of Risk Simultaneously
In today’s AI-first world, online consumers are sure to encounter AI-powered experiences as they shop. The opportunity for…
Executive Viewpoints September 24
How AI and On-Demand Printing Are Leveling the Playing Field for Small Businesses
Lower costs and faster design tools are giving small businesses the freedom to test ideas, learn from customers…
Executive Viewpoints September 21
Fast Delivery of Bulky Goods Is Ecommerce’s Hardest Problem. Here’s How to Crack It
Since the beginning of ecommerce, shoppers have performed some fairly consistent mental math when buying online. The larger the item, the…
Executive Viewpoints September 18
Your Black Friday Obsession Is Costing You Christmas
Most CPG holiday budgets are still built around a single moment: Black Friday. It’s the biggest promotional push…
Executive Viewpoints September 17
The Psychology of Weekend Shoppers, and Why It’s Costing Retailers Loyalty
Weekends are retail’s busiest and most important trading days; it is when footfall peaks with the greatest number…
Executive Viewpoints September 15
Do Retailers Really Need a Chief AI Officer?
Following Kroger and Dollar General, Target has just appointed its first Chief AI Officer (CAIO). Two years ago…
Executive Viewpoints September 14Top Stories
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