Latest In: Executive Viewpoints

John Lin Senior Vice President Solution Architecture – Retail SymphonyAI

The Accountability Gap in AI-Driven Retail: Who Owns the Outcome When the Algorithm Gets It Wrong?

Retail organizations make thousands of consequential merchandising decisions every week, yet very few can clearly explain why those…

Executive Viewpoints August 18

Your Last-Mile Partner’s Tech Doesn’t Matter as Much as How They Use It

For retail and ecommerce brands, delivery performance has become a direct driver of customer satisfaction and repeat purchases.…

Executive Viewpoints August 12
Anthony Connelly Neato

AI Won’t Replace Brand Operators, It Will Kill Average Ones

Every few months, a new wave of commentary declares that artificial intelligence is about to replace marketers, ecommerce…

Executive Viewpoints August 10
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Devora Rogers Alter Agents

When Convenience Stops Feeling Convenient

Retail has spent years improving the mechanics of shopping. Delivery windows have shrunk from days to hours. Search…

Executive Viewpoints August 6
Dan Pagel Brinqa

Navigating the Future of Retail Risk Management: Precision is the North Star 

At any given moment, a retail security team is looking at thousands of alerts across dozens of tools…

Executive Viewpoints August 4
Adriana Rivas Bigwise

Why Self-Service Still Fails in 2026 and What Retailers Keep Getting Wrong

I’ve been in rooms where a retailer celebrates a kiosk go-live like it’s the finish line, with champagne,…

Executive Viewpoints July 29
Gigit.ai

Why Small Retailers Are Invisible to AI — and How to Fix It Before Amazon Eats Everything

Shopping queries on ChatGPT doubled between January and June 2025. The platform now fields over 84 million shopping…

Executive Viewpoints July 27

Welcome to Retail’s Everything-Is-Impulse Era. Are You Ready?

It’s 2 p.m. on a Tuesday. A shopper asks her phone for a sunscreen recommendation that won’t irritate…

Executive Viewpoints July 23

Commerce Measurement Has a Margin Problem

Building a CPG brand changes the way you think about commerce very quickly. From the outside, the flaws…

Executive Viewpoints July 21
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