Executive ViewPoints

How AI Agents are Reshaping Online Fraud Ahead of a Busy Holiday Season

During the back-to-school shopping rush, malicious AI agents took advantage of seasonal deals and promotional campaigns to gather valuable intelligence — learning…

When AI Answers Everything, Loyalty is Your Brand’s Insurance Policy

Imagine typing “best summer dresses for wedding under $150” into Google and instead of the usual list of links, you’re presented with…

Bridging Timelessness and Technology: How Zwilling Balances Legacy with Digital Transformation

When a brand has been trusted in kitchens around the world for nearly three centuries, it carries with it something that can’t…

How Digital Wallets and Embedded Finance are Reinventing Retail CX

Retail is evolving faster than ever — and the checkout is where it all comes together. For merchants competing in a saturated…

A Better Return on Returns: How Data is Redefining B2B Resale Strategies

Gone are the days when retailers relied on spreadsheets, emails and phone calls to offload customer returns and excess inventory into the…

Why Marketplace Businesses Should Prioritize Relationship Preservation – Even During Disputes

Let’s face it: Strong relationships are easy to maintain when everything runs smoothly – when orders are fulfilled on time, terms are…

The Psychology of Customer Pain Points: Why Real-Time Feedback is Essential for Employee Wellbeing

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just…

What U.S. Retailers can Learn from China’s Social Commerce Success

In Q1 this year, Chinese retailer Pop Mart saw market capitalization surge to nearly $40 billion, outpacing established global rivals like Hasbro and…