Executive ViewPoints

How Brands Large and Small are Leaning into the Amazon Effect to Compete

It’s no secret that Amazon is the ecommerce titan. According to a 2020 survey, over half of U.S. adults say they begin…

Your Grocery Store is Going Robotic, but Not Where You Think

In previous years, much of the activity around grocery stores and robotics involved front-of-store processes, where autonomous mobile robots (AMRs) moved up…

How Hiring Gig Workers Improves Employee and Customer Experience

Although much of the normal face-to-face interaction in retail locations was on a hiatus this past year, Americans are coming back to…

A Post-Pandemic World Requires Digital Innovation

While technology’s role in retail has been apparent for some time, the current post-pandemic ecommerce environment demands that retail incorporates innovative solutions…

Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results

In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the…

The Future of Stores through Cloud-Native Solutions

Retailers are fiercely fighting a new battle: the demand for the digital-first brick-and-mortar store. Faced with the growing reality that stores are…

Smart Contactless Lockers are Helping Retailers’ Order Fulfillment Efforts

Smart lockers are the future of package delivery and package pickup for retailers. To understand why, we have to delve into the…

The True Cost of IT Downtime in Today’s Retail Reality, and Ways to Mitigate it

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store…

AI and Autonomy: Real-World Applications in an Un-Clerked Store Near You

Decades ago, a cashierless store would be a ridiculous idea, but artificial intelligence (AI) has made it a reasonable reality for any…

The Big Secret: Why the Most Important 3 Letters in Retail Recovery are ERC, Not PPP

As we all continue to cautiously progress from lockdowns and staggering COVID caseloads to something beginning to resemble normalcy, many SMBs and…

#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

I have very vivid memories about Service Merchandise, a now-defunct business with a unique ordering process focused on catalog inventory. For a…

Increasing Efficiency for Remote Retail Teams

Having remote teams as a permanent part of company infrastructure wasn’t encouraged in most businesses before the pandemic. But we’ve since seen…

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Executive ViewPoints

How Brands Large and Small are Leaning into the Amazon Effect to Compete

Your Grocery Store is Going Robotic, but Not Where You Think

How Hiring Gig Workers Improves Employee and Customer Experience

A Post-Pandemic World Requires Digital Innovation

Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results

The Future of Stores through Cloud-Native Solutions

Smart Contactless Lockers are Helping Retailers’ Order Fulfillment Efforts

The True Cost of IT Downtime in Today’s Retail Reality, and Ways to Mitigate it

AI and Autonomy: Real-World Applications in an Un-Clerked Store Near You

The Big Secret: Why the Most Important 3 Letters in Retail Recovery are ERC, Not PPP

#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Increasing Efficiency for Remote Retail Teams

Feature Your Byline

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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