Retail Success Stories

How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Carolyn Bojanowski has been with Sephora since the days when “Friendster was the social media channel of choice,” as she puts it….

1822 Denim Quadruples Conversions with AI Fit Technology

In order to maximize revenue opportunities online, many apparel and footwear brands are attempting to close the “fit gap.” This refers to the uncertainty many consumers feel shopping for…

Taking the Party to Third-Party Venues: A Look at Party City’s Move into Marketplaces

With more than 800 stores and another 250 to 300 pop-up locations during its Halloween high season, as well as a strong…

LEGO’s New NYC Flagship Inspires Customer Creativity, Brick by Brick

(Hover over a photo in the gallery above to read more details in the captions, or click on a photo to expand…

10 Good Things You Need to Know About goodMRKT

Consumers are demanding authenticity, transparency and social responsibility from today’s retailers. Enter goodMRKT, a new concept store launched by the team at…

Google’s First-Ever Physical Store Offers Multiple Hands-On Experiences

Google has officially opened its first brick-and-mortar retail store in New York’s Chelsea neighborhood, where the company has an urban campus that…

How Resale, Sustainability and its 3,300 Stores Support Goodwill’s Key Mission — Jobs

In 1902, Reverend Edgar Helms began collecting used goods that were being discarded in wealthy Boston neighborhoods and redistributing them to people…

Muggles Welcome: Harry Potter New York Debuts Interactive Tech-Enabled Shopping

Harry Potter New York debuted on June 3, inviting fans to experience the Wizarding World in an interactive store spanning three floors…

Golden Goose Brings Personalization and its ‘Lived-in’ Aesthetic to New Beverly Hills Store

Italian brand Golden Goose has amassed a cult-like following for its hand-made distressed sneakers — and now it has taken that “perfectly…

Speed Counts at the Indy 500: Race Venue Debuts Fast, Convenient and Autonomous C-Store

Consumers are increasingly drawn to convent checkout experiences, from mobile POS and self-checkout to grab-and-go tech, and now even autonomous stores. Over…

Chico’s Taps the Power of Personal Connections to Virtually Connect Associates and Shoppers

When women’s apparel retailer Chico’s first sought to modernize its retail experience, the goal was to offer customers a more robust, personalized…

How Interior Define ‘Democratizes Customization’ with Digital Tech and Localized Sales

So many of the digital native brands making a splash these days seem to have started the same way — Jane (or…

Marketing Metrics: Google Paid Search Tops Return on Ad Spend With 31% YoY Growth

Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

What Modern Consumers Expect from Retail Customer Service

40% of Gen Z/Millennials Have Bought Items from Livestreams or Social Media Apps

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