Editor’s Perspective

What Makes The Beauty Industry So Successful? One Word: Inclusivity

With so many retailers struggling these days, I can’t help but notice that the beauty industry continues to thrive. The New York Times reported…

Customer Service Really Is The Key To Customer Happiness

Last week I had the opportunity to Chair the Retail Day at the GITEX Technology event in Dubai, UAE. It was a…

Q&A: How ‘Corporate Culture’ Became A Bottom-Line Issue

When it’s placed alongside more concrete assets like real estate, on-hand inventory and a healthy marketing budget, “corporate culture” can seem like…

3 Steps To Mobile Mastery: Grab Attention, Leverage Influencers, Integrate Smart Devices

During my visit to the Button TAP Conference last week, I came away with three major takeaways that I feel retailers should understand, regardless…

Will The Amazon Acquisition Be Good For Whole Foods?

Look, I understand why Whole Foods agreed to be acquired by Amazon — the traditional grocery industry is taking a beating from all sides. Competition from…

Whole Foods Becomes Lab For Amazon To Test Pricing Strategies

Even for a company that routinely generates big headlines, Amazon made quite a splash with its purchase of Whole Foods in June. The retailer got even more…

The Home Depot And Google Voice-Activated Shopping: A Not-So-Odd Couple

When Walmart partnered with Google Home in August, it added competition to a voice-activated shopping market that Amazon and its Alexa service had largely dominated. While it was…

Win Millennials’ Hearts: 6 Things Retailers Can Learn From Glossier

We’ve written endless stories about successful and innovative retail companies disrupting the industry here at Retail TouchPoints. Yet in my humble opinion, none…

Is The Future Of Fashion Gender-Free?

What do Zara, Target, H&M and Toys “R” Us have in common? All four retailers have embraced gender neutrality in one form or another. During the…

Post-Merger Culture Clashes Can Imperil Innovation

The very nature of a successful startup is that it offers something different from the status quo. That difference can be in…

Nike Shows No Brand Is ‘Too Good’ For Amazon

With Amazon capturing national attention with the acquisition of Whole Foods Market, the e-Commerce giant managed to keep its potential new partnership with another high-profile…

Let’s Get Social: How To Engage With Different Generations

With sometimes wildly different preferences among members of the three “older” generations — Gen X, Baby Boomers and Millennials — and the…

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