Executive ViewPoints

NRF 2019: On The Cusp Of The Next Big Thing

This year at the National Retail Federation’s annual conference, NRF, there weren’t any ah-ha moments. There was no massive new concept or…

2019 Retail Trends: Creating Meaningful Connection Online And On The Ground

Two iconic cinematic scenes come to mind when imagining the near-term future of retail: The first is from 2001: A Space Odyssey…

Rise Of Returns: How Retail Can Combat Its $351 Billion Problem

The next time you think about returning an item to Amazon, be forewarned: Return too many items in a year, and you…

Finding The Right Benefits And Engagement Strategies For Retail Workers

One of the biggest challenges retail employers face is finding relevant benefits solutions for their entire organization. With both employees behind the…

Thinking About AI For E-Commerce? Don’t Skimp On Training

The rise of AI technology is playing a huge role in the shift in consumer expectations. By bringing brands closer to their…

Mastering Post-Holiday Customer Service

Ask a retailer what keeps them up at night when they think of the month of January, and there’s a good chance…

Nurturing The Customer-Brand Relationship: Emotion Is Everything

It’s no secret that the consumer-brand relationship has changed, and continues to evolve. Consumers expect — and demand — more, particularly from…

Three Lessons From The 2018 Holiday Retail Season

With the dust settling from the holidays, it’s an important time to look back at consumer shopping behavior from the last month…

How To Get Customers Back Into The Store

While the consumer retail experience appears to be leaning increasingly more to the digital side, 73% of consumers like to research online…

How Can Retailers Turn Disgruntled Customers Into Happy Ones?

Retailers have tried for decades to improve customer satisfaction, yet recent Customer Rage surveys indicate that complaint satisfaction is lower today than…

Personalization Best Practices For Data-Centric Retailers

In a world where your customers and prospects are expecting personalized communication, more customer data means more complex marketing programs. Unfortunately, for…

Are Mobile Coupons The Answer To Higher Redemption Rates?

As some frustrated marketers continue to see their traditional paper coupon redemption rates drop, others are discovering viable and successful alternatives. While…

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Executive ViewPoints

NRF 2019: On The Cusp Of The Next Big Thing

2019 Retail Trends: Creating Meaningful Connection Online And On The Ground

Rise Of Returns: How Retail Can Combat Its $351 Billion Problem

Finding The Right Benefits And Engagement Strategies For Retail Workers

Thinking About AI For E-Commerce? Don’t Skimp On Training

Mastering Post-Holiday Customer Service

Nurturing The Customer-Brand Relationship: Emotion Is Everything

Three Lessons From The 2018 Holiday Retail Season

How To Get Customers Back Into The Store

How Can Retailers Turn Disgruntled Customers Into Happy Ones?

Personalization Best Practices For Data-Centric Retailers

Are Mobile Coupons The Answer To Higher Redemption Rates?

Feature Your Byline

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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