Executive ViewPoints

Long Distance Loyalty : How Retailers can Build and Grow Customer Relationships at Pickup and Delivery

In the wake of COVID-19, low-contact shopping behaviors such as ecommerce and delivery were accelerated and widely adopted, as goods bought online…

The Rise of Inauthentic Influencers: Can Consumers Trust Social Media Personas?

Years ago when I and my team were first putting the GRIN platform together, a lot of brands were doing influencer marketing,…

Retailers Aren’t Leveraging Frontline Management Properly — Here’s How to Unlock Their Potential in a Dynamic Environment

The retail landscape has changed dramatically since the very first COVID-19 outbreaks. Online sales grew nearly 50% at their peak, with much…

Cryptocurrencies are the Future of Payments: Here is How Merchants Fit In

Bitcoin, along with many other cryptocurrencies today, finds itself in a rather unique position. The very centralized financial systems that they had…

Ecommerce is Crowned King: Strategies for Keeping Pace with the New Reign

Online shopping is now the official king of retail. On average, ecommerce sales grew 32.4% year-over-year in 2020, with some retailers —…

Marijuana Customer Loyalty Programs: Embraced by Users, Profitable and Compliant for Retailers

According to a Gallup poll, for the first time in five decades most Americans support marijuana’s legalization, with 68% of those polled…

Innovating Across the Customer Journey to Create More Commerce

Transformative shifts in consumer behavior have forever changed the dynamic between customers and the businesses they patronize. As a result, customers are…

Are You Alienating Your LGBTQ+ Customers?

Today, androgyny is all the rage in the fashion industry. Some menswear shows are including waifish male models and boyish female models…

A Flip of a Switch: Meeting Consumers’ Post-Pandemic Needs

There’s very good news ahead for physical retail, for one simple reason: shoppers cannot wait to return to stores. Just a few…

Retailers are Transforming the Digital Experience for Customers

Retailers have innovated at unparalleled speeds over the past year to meet customers’ needs. The pandemic has forced retailers to shift their…

What Retailers can Learn from Theme Parks in the Wake of COVID-19

The COVID-19 pandemic has accelerated the growth of ecommerce, with the U.S. Census Bureau reporting a 36.7% increase in online sales in…

How to Combat the Changing Face of Shopping Fraud

It’s no secret that data crime has developed on an industrial scale. Measured in terms of damage done, it comes third in…

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Executive ViewPoints

Long Distance Loyalty : How Retailers can Build and Grow Customer Relationships at Pickup and Delivery

The Rise of Inauthentic Influencers: Can Consumers Trust Social Media Personas?

Retailers Aren’t Leveraging Frontline Management Properly — Here’s How to Unlock Their Potential in a Dynamic Environment

Cryptocurrencies are the Future of Payments: Here is How Merchants Fit In

Ecommerce is Crowned King: Strategies for Keeping Pace with the New Reign

Marijuana Customer Loyalty Programs: Embraced by Users, Profitable and Compliant for Retailers

Innovating Across the Customer Journey to Create More Commerce

Are You Alienating Your LGBTQ+ Customers?

A Flip of a Switch: Meeting Consumers’ Post-Pandemic Needs

Retailers are Transforming the Digital Experience for Customers

What Retailers can Learn from Theme Parks in the Wake of COVID-19

How to Combat the Changing Face of Shopping Fraud

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Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

What Modern Consumers Expect from Retail Customer Service

40% of Gen Z/Millennials Have Bought Items from Livestreams or Social Media Apps

Seizing Marketplace Opportunity: A Practical Guide to Online Expansion

retailX 2021

CRMC 2021

NRF NXT 2021

NextPoint 2021

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