While location intelligence has been almost synonymous with measuring foot traffic to stores, there are much broader applications that retailers and marketers…
For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has been widely accepted and…
Despite an increase in e-Commerce activity since quarantine measures were introduced, retailers, placed in a state of economic emergency, are facing sharp…
The wide adoption of digital channels has dramatically disrupted the way consumers shop, and the recent COVID pandemic has exponentially increased the…
Even before COVID-19, the retail industry was already going through significant challenges, disruption and transformation. That has all been turned on its…