Kustomer, a customer experience, service and support platform, has raised $26 million in Series B funding, bringing the total round to $38.5 million. The new capital will fund the company’s plans to expand its platform and focus on intelligence, integrations and enterprise capabilities.
The solution provider’s customer relationship management (CRM) platform for customer experience allows service organizations to gain insight on customers with real-time omnichannel capabilities and delivers personalized, memorable experiences by integrating all business data and automating intelligent workflows, resulting in higher lifetime value.
The company plans to double its team within the next 12 months, expanding both domestically and internationally. With the changes, Tomasz Tunguz, Partner at Redpoint Ventures, will be joining Kustomer’s Board of Directors.
“We have all experienced bad customer service,” said Brad Birnbaum, CEO and Co-Founder of Kustomer, in a statement. “We saw there was a real need for a modern CRM platform that focuses on the customer, rather than a support ticket, in order to eliminate these negative experiences.”
The funding round was led by Redpoint Ventures with participation from Series A investors Canaan Partners, Boldstart Ventures and Social Leverage. Cisco Investments joined as a new strategic investor.