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At Home Upgrades Omnichannel CX and Fulfillment with new OMS

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At Home Group Inc. is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.

The technology will help At Home  optimize inventory availability across its network of home décor superstores, which includes 225 At Home locations. Manhattan Active Omni is a unified commerce application designed to give retailers complete, real-time control of customer transactions, inventory visibility and availability, and orchestration of orders across the enterprise. 

“Our success has been driven by three key competitive advantages: a differentiated home décor concept, a highly efficient operating model and a deep understanding of our customers,” said Julie Coffman, VP of Ecommerce and Omnichannel for At Home in a statement. “Implementing Manhattan’s OMS will enhance our performance in all three of these areas and allow At Home to build an agile, powerful and fully optimized fulfillment network tailored to the needs of our customers.” 

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