Office Depot Expands B2B Service Portfolio

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Office Depot is expanding the business services offered through its Workonomy platform, which was formerly known as BizBox. The program provides small- and medium-sized business customers access to a number of products, services and resources. The new options on the Workonomy platform include:

  • Workonomy Hub Pilot: An Office Depot in Los Gatos, Calif., houses a coworking area alongside its retail space;
  • Tech Services Kiosks: A total of 141 stores in Florida, Georgia and Texas will offer installation and consultation support through a dedicated team of technology experts;
  • Self-Service Print & Copy Kiosks: More than 1,000 stores across the U.S. will offer printing and scanning to and from multiple sources, including email and cloud storage; and
  • Pack & Ship: Shoppers will be able to generate labels at and drop off shipments at any Office Depot or OfficeMax location.

The retailer’s investment will include hiring new employees and training existing workers. Office Depot will create a team of 6,000 certified technicians nationwide for home or office installations and consultations, as well as small business field sales teams called Business Pros who will assist in delivering a variety of Workonomy solutions.

Office Depot has been expanding its B2B offerings, starting with the $1 billion acquisition of CompuCom in October 2017. The retailer also boosted its service offerings through the adoption of the Oracle Cloud Applications solution.




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