Walgreens Streamlines E-Commerce Returns With FedEx Solution

  • October 9, 2019 at 1:34 PM EDT
  • By Adam Blair
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FedEx and Walgreens are coming together again in an effort to streamline the customer experience. In September, Walgreens launched a pilot program that allowed FedEx Express customers within designated areas to receive packages via drone in coordination with the Google technology subsidiary Wing.

Now, thousands of Walgreens locations nationwide that leverage FedEx Returns Technology will offer shoppers a streamlined returns process similar to that offered at 1,900 FedEx Office locations. The rollout will begin in early November before the peak holiday season.

Any e-Tailer using the FedEx Returns Technology platform can send customers a return code that can be taken to a participating Walgreens location, where the retailer will print out a label and take charge of the return. Walgreens is part of the FedEx retail convenience network, which currently offers FedEx pickup and drop-off services at nearly 14,000 retail locations.


“Our service offering with FedEx has been very well received by our customers, and implementing this latest technology in our stores will deliver even greater convenience to meet the needs of today’s customer,” said Richard Ashworth, President of Operations of Walgreens in a statement. “This is especially meaningful heading into the holiday season as more customers shop for gifts online and we’re able to offer safe, secure package pickup and drop-off services.”



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