Consumers accustomed to chatting live with retailers on laptop and desktop monitors often struggle to access and view these same functions on mobile devices.
In response, Comm100 has optimized Comm100 Live Chat for iPhone, iPad and Android mobile users and the operators they reach. The app upgrade includes a redesigned visitor interface for smoother connection to chat features and conversations. The improved size and layout of visitor-side windows provide easier mobile viewing of pre-chat, chat, post-chat rating and offline messaging.
A redesigned operator console and interface include improved aesthetics and functions that allow users to chat remotely and seamlessly with mobile visitors. A step-by-step wizard within the app assists operators with navigating the upgraded interface. Comm100 recently rolled out an updated mobile app version for Android that further improves the visitor and user experiences.
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“We understand the shift to mobile is occurring on both sides, the consumer and the business, so we make sure our solutions proactively change along with the times,” said Kevin Gao, Founder and CEO of Comm100, in a company press release. “Comm100 focuses a considerable amount of its resources on streamlining the user experience with an emphasis on design and usability because those features encourage adoption throughout our clients’ organizations.”
To further improve the chat solution, Comm100 plans to introduce new features such as an embedded chat window, API and integration with third-party applications online.
