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Moxtra Digital Branch Helps Apps Offer In-Store Customer Service Anywhere

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The Moxtra Digital Branch solution provides a web and mobile platform designed to make it easy for customers to engage with retailers at their own convenience. Retailers can deliver a continuous, high-touch customer service experience from virtually anywhere, enabled by an integrated suite of collaboration capabilities within its app.

The platform also helps management track and measure how the organization is performing against its goals. Offerings built into the Moxtra Digital Branch solution include:

  • Secure Messaging: Send and receive text, voice and video messages from a secure messaging center within the app;
  • Digital Signature: Share documents, contracts and necessary paperwork that can be signed and returned digitally through the app;
  • Video Meetings: Host and attend real-time video meetings from the app, with visual annotations, screensharing and the ability to record any conference;
  • Transactions: Power a transaction corner so customers and team members can seamlessly process transactions through the app; and
  • Social Connectors: Connect WhatsApp and WeChat to the app so your organization can manage interactions taking place between shoppers and business teams.

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