Returnly, a post-purchase payments company that helps enable frictionless returns, has launched International Returns, a solution designed to help global shoppers return items online from anywhere in the world. Returnly localizes the international returns experience by providing support for localized tax and duty information, tracking, instant refunds and exchanges.
Specific capabilities include:
- Automated Cross-Border Returns: Retailers can enable international shoppers to self-service cross-border returns with shipping label generation, streamlined duties and tax drawback procedures and returns tracking;
- Localized Shopping Experience: Retailers can create regional return centers to offer shoppers a localized experience, or automatically display their domestic return center in the local language and currency; and
- Instant Return Credit & Exchanges: Retailers can offer an instant return credit or exchange to international shoppers even before they ship the original items back.
The International Returns platform also gives retailers a comprehensive view into returns operations, to help them anticipate return volume and understand what’s being returned and why. These tools can reduce the cost of fielding customer support calls and manually processing international returns.
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