Salesfloor Offers Cross-Channel Clienteling Tools For Store Associates

  • December 5, 2019 at 8:53 PM EST
  • By Bryan Wassel
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Salesfloor, a clienteling and mobile store technology provider for associates, offers retailers solutions that are designed to help them empower their workforce by enabling associates to personalize interactions, develop meaningful relationships with customers and drive online sales.

Capabilities such as mobile checkout and endless aisle tools can help retailers unify the omnichannel experience from within their stores. The Salesfloor app provides a number of options to personalize and improve the customer experience:

  • Clienteling tools give associates a comprehensive view of customers’ profiles, purchase history and shopping preferences to help them deliver a personalized customer experience;
  • Digital shopping tools connect associates with customers through live chat, SMS, email and social media;
  • Online storefronts let customers shop online with the assistance of a store associate;
  • Inventory look-up provides access to real-time inventory across all stores and the web;
  • Mobile endless aisle lets associates create an omnichannel cart by adding the endless aisle items that are out-of-stock in the local store to their digital cart on the app; and
  • Ship-from-store allows for quicker delivery to customers by leveraging stores and associates to fulfill orders.

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