Simplr combines customer service solutions with machine learning and customized client dashboards to provide high growth e-Commerce businesses with affordable, flexible and on-demand U.S.-based customer service.
The Simplr solutions are designed to deliver a right-sized, pay-what-you-use model for retailers to outsource their customer service needs. The Simplr team first analyzes and evaluates a retailer’s customer service approach, history and messaging to get a complete sense of the brand before it leverages, trains and supports an on-demand team to respond to customer inquiries. The customer support team stays on standby to receive inbound emails, live chats, and/or SMS messages.
Using a free customer survey tool, the company analyzes customer inquiry data and monitors results to implement improvements that maximizes customer satisfaction and reduces costs.
Simplr already has expanded weekend and after-hours coverage to accelerate response times by 5X with early customers, and reduce customer service costs more than50% for client brands.