Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 256

How PayMore Is Flipping the Script on Used Electronics

Featuring: Stephen Preuss and Erik Helgesen, Co-founders of PayMore

Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a smarter, more sustainable alternative? In this episode of Retail Remix, Nicole Silberstein chats with Stephen Preuss and Erik Helgesen, Co-founders of PayMore, a brick-and-mortar resale franchise that’s changing…

Special Edition

Deep Dive: How to Tackle Return Fraud — Without Losing Customers

Featuring: Vishal Patel and Pedro Ramos of Appriss Retail

Product returns are often seen as a necessary evil—but when return fraud enters the mix, things get a lot more costly, and complicated. In this Retail Remix Deep Dive bonus episode—brought to you by Appriss Retail—guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers…

Episode 255

The Experience Equation: What Retailers Need to Get Right

Featuring: Melissa Gonzalez, Principal at The Design Firm MG2

In an age of instant delivery, why are so many consumers still making the trip to the store? In this episode of Retail Remix, host Nicole Silberstein sits down with Melissa Gonzalez, Principal at the design firm MG2, to explore why the in-store experience is still such a powerful…

Episode 254

Inside ThredUp’s Surge: What’s Fueling Resale’s Rise

Featuring: Alon Rotem, Chief Strategy Officer at ThredUp

Resale has officially moved from the margins to the mainstream. As economic pressures push consumers to seek value and sustainability gains steam, resale marketplaces like ThredUp are poised for massive growth. In this episode of Retail Remix, host Nicole Silberstein sits down with Alon Rotem, Chief Strategy Officer at…

Episode 253

How Primark Is Rewriting the Rules of Value Fashion in the U.S.

Featuring: Kevin Tulip, President, Primark U.S.

If you’ve shopped in Europe, chances are you’ve been to Primark — and if you haven’t, you’ve probably heard someone rave about it. But in the U.S., the value fashion giant is still writing its origin story. This week, Nicole sits down with Kevin Tulip, President of Primark U.S.,…

Episode 252

What $24 Billion in Prime Day Spending Tells Us About H2

Featuring: Vivek Pandya, Director, Adobe Digital Insights

Prime Day gave us more than just deals — it delivered critical clues about what consumers want now, and what they’ll expect this holiday season. In this episode of Retail Remix, Vivek Pandya, Director at Adobe Digital Insights, joins host Nicole Silberstein to unpack the numbers behind this year’s…

New episodes released weekly on Monday mornings.