Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 219

Content, Creators & Creativity: Why Milani Cosmetics’ Marketing Stands Out

Featuring: Jeremy Lowenstein, Chief Marketing Officer, Milani Cosmetics

Milani Cosmetics has been around for more than 20 years. And although plenty of beauty trends have come and gone in that time, the brand has maintained relevance and even acquired new customers by staying true to its core value props — and its distinct marketing approach. During this…

Episode 218

Community: The Cornerstone for Product and Marketing Innovation

Featuring: Grace Lee Chen, Founder and CEO, Birdy Grey | Monica Ashauer, Co-founder and President, Birdy Grey

In its early days, Birdy Grey was very much an “Instagram brand.” That means Grace Lee Chen, Monica Ashauer and their entire team looked to social communities (and especially Instagram) to gather feedback and determine what products they should sell in order to grow their business. Birdy Grey has…

Bonus

Virtual Influencers and the Future of AI

Featuring: Sharon Gai, author and speaker

TikTok and Alibaba are just two of many tech juggernauts testing virtual influencers, and these AI-generated personalities are bringing immersive commerce experiences to a completely new level. What is happening in this space today…and what will the future hold? Most of all, what will the rapid evolution and maturation…

Episode 217

What’s Driving Hearst’s Ecommerce Aspirations?

Featuring: Robert Gash, CTO, Ecommerce - Hearst | Eric Best, CEO, SoundCommerce

Hearst is harnessing its expansive portfolio of brands and its highly credible editorial team to take a curated, content-driven approach to commerce. Robert Gash, the company’s CTO of Ecommerce, has played an integral role in this new, exciting era for the company, onboarding key partners to support the new…

Episode 216

Steve Dennis Wants You to Crush Your Ego

Featuring: Steve Dennis, Author, Advisor and Speaker

Taking a big leap that drives you — and your business — outside of your comfort zone can be scary. But Steve Dennis believes those leaps are critical to surviving, if not thriving, in this new era of disruption. Host Alicia Esposito has author Steve Dennis back on the…

Episode 215

Tanger and the Transformation of the Shopping Center

Featuring: Justin Stein, Executive Vice President of Leasing, Tanger

Despite headlines claiming the death of the shopping mall, some developers are reimagining the experience to make it memorable, even unforgettable, for consumers. During this episode of Retail Remix, host Alicia Esposito sits down with someone who is helping shape the future of the mall: Justin Stein, EVP of…

Episode 214

How Stellar Branding Helps Studs Dazzle

Featuring: Anna Harman, Co-founder & CEO, Studs

When Anna Harman wanted to get a new ear piercing, she only had two viable options: an upscale boutique that would charge her hundreds of dollars…or a tattoo parlor. While the latter was just as safe as the former, the experience left her feeling wanting more. Most of all,…

Episode 213

EX: The Force Multiplier for CX

Featuring: Will Eadie, Chief Revenue Officer, WorkJam

Will Eadie is in the world of employee experience, also known as EX. He and his company WorkJam believe that a great EX leads to a great CX. If that’s the case, why do so many retailers struggle to invest in the right tools and strategies that drive EX?…

Episode 212

Hungryroot’s Chief Digital Officer on Balancing Marketing Art and Data Science

Featuring: Alex Weinstein, Chief Digital Officer, Hungryroot

Alex Weinstein is equally passionate about marketing and data science, and he’s putting that passion to good use as Chief Digital Officer of Hungryroot. Although one could easily lump Hungryroot in with other grocery delivery services, the company is investing heavily in artificial intelligence to power customer-facing touch points…

Episode 211

IPSY is Making Over the Membership Model

Featuring: Kristy Westrup, Chief Merchandising Officer, IPSY

We’ve all heard about subscription models that give customers monetary perks in exchange for recurring purchases. But brands like IPSY are elevating this concept by integrating compelling content, community and exclusive access to products. IPSY’s merchandising team plays a central role in bringing the brand promise to life. Led…

Episode 210

AI in Focus: Lessons from Zenni Optical

Featuring: David Ting, CTO and Global General Manager, Zenni Optical

As CTO and Global General Manager for Zenni Optical, David Ting plays a critical role in determining the company’s key technology investments and experience priorities. It should come as no surprise, then, that artificial intelligence (AI) has been at the top of his priority list. During this week’s…

Episode 209

How Albertsons is Transforming Grocery Shopping Experiences

Featuring: Jill Pavlovich, SVP of Digital Shopping Experiences, Albertsons | Francisco Bram, VP of Marketing and Customer Insights, Albertsons

Jill Pavlovich and Francisco Bram work very closely on shaping the customer experience for Albertsons shoppers. Together, they collect, integrate and analyze rich customer insights and then transform this information into compelling experiences across all channels. During this episode of Retail Remix, they share more details on: RELATED LINKS:…

New episodes released weekly on Monday mornings.