Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 208

What Retail Brands Can Learn from Beyoncé

Featuring: Dr. Marcus Collins, Author, Cultural Translator, University of Michigan Marketing Professor

Dr. Marcus Collins isn’t just a professor. He is an author, a marketing strategist who has worked with some of the world’s top tech brands and musical acts, and a cultural translator. It is this rich career history that has inspired his latest book, For the Culture: The Power…

Episode 207

Inside the World’s Most Innovative Retail Stores

Featuring: Jack Stratten, Head of Trends, Insider Trends & RETHINK Retail Top Retail Expert

As Head of Trends for Insider Trends, Jack Stratten has toured some of the world’s newest, and most innovative, retail stores. Through these tours, he has been able to uncover how consumer behaviors have shaped storytelling techniques, technology integration and more. During the NRF Big Show, Jack sat down…

Episode 206

How Boisson Unlocked New Opportunities for NA

Featuring: Nick Bodkins, Founder, Boisson

Boisson was created to make it easier for consumers to discover and learn about non-alcoholic beverage brands. The company helped jumpstart the market, which is projected to have a 25% compound annual growth rate through 2028. Founder Nick Bodkins had a vision where Boisson was “the Sephora of…

Episode 205

The Future of Loyalty Programs: Community, Crowdsourcing and Beyond

Featuring: Kelly Cook, President of Brand, Technology and Finance, David’s Bridal

Brands and retailers that specialize in formal events and big “life moments” (think weddings, proms and the like) need to think about customer loyalty — how to win it and how to keep it — in a completely different way. For example, David’s Bridal has leaned into community and…

Episode 204

Why Retail Leaders are ‘Stuck Halfway Up the Ladder’

Featuring: Brian Librach, Author, The Retail Leader’s Roadmap

Brian Librach has held leadership positions at various retail brands, from Old Navy to Pacific Sunwear and Urban Outfitters. Needless to say, he’s faced his fair share of hardships and lessons learned. The one big thing he has found is that many retail leaders are “stuck halfway up the…

Episode 203

How Roku is Shaping the Shoppable Content Era

Featuring: Sarah Monahan, Head of Verticals, Roku

Connected TV (CTV) is becoming a central marketing and advertising channel for brands as streaming networks bolster their subscription offerings. They’re becoming a conduit for delivering engaging, personalized campaigns that drive brand awareness, product discovery, in-store traffic and conversions. Roku is helping drive this new era of shoppable content…

Episode 202

Investigating the Evolved Customer Journey: Trends, Challenges & Priorities

Featuring: Zach Zalowitz, Principal – Order Management Practice, Perficient | Justin Racine, Principal – Unified Commerce Strategy, Perficient

Retailers know that digital influences the customer journey, from initial awareness to post-purchase. So why is there still such a staggering divide between consumers’ digital and physical brand experiences? We explore the gaps, challenges and opportunities on this week’s Retail Remix with Justin Racine and Zach Zalowitz of Perficient. Together…

Episode 201

How Juxtapose is Shaping Tomorrow’s Brands

Featuring: Ben West, Partner, Juxtapose

Juxtapose positions itself as a “creation-oriented investment firm,” which means their investment process is based on businesses that don’t exist yet. Focusing on industries that are under-served, Juxtapose’s team then harnesses the power of entrepreneurialism and an investment firm’s diligence to identify and invest in new business opportunities. During this…

Episode 200

Celebrating 200 Episodes: Our Top 5 Geek-Out Moments

Featuring: Retail Remix guests

Four years and 200 episodes later, we’re celebrating how far the retail industry and the Retail Remix podcast have come! What better way to do that than to listen back to the conversations that sparked some of the show’s top geek-out moments? Listen to find out which guests drove…

Episode 199

How Stitch Fix Blends the Art and Science of Merchandising

Featuring: Loretta Choy, Chief Merchandising and Client Services Officer, Stitch Fix

Stitch Fix has access to rich data and insights to understand consumers’ wants, needs and behaviors. Additionally, it harnesses the unique knowledge and expertise of its styling and merchandising teams to ensure it is striking the right balance between personalized service and surprise and delight. During this episode of…

Episode 198

Are Brands Closing the Connected Retail Gap?

Featuring: Melissa Minkow, Director of Retail Strategy, CI&T

Up to 81% of consumers say they prefer to shop with brands and retailers that have both online and offline channels, according to CI&T’s latest Connected Retail Report. This data point may not be surprising most, but it’s the underpinning of a lot of new trends around how consumers…

Episode 197

Expanding the Retail Talent Pipeline

Featuring: Ron Thurston, Co-founder, OSSY

Ron Thurston turned his passion for retail into the book Retail Pride and podcast series Retail in America. Now, he’s turning his learnings speaking with retail leaders, associates and emerging talent alike into a new company: OSSY. During this episode of Retail Remix, he reflects on how his career…

New episodes released weekly on Monday mornings.