Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 254

Inside ThredUp’s Surge: What’s Fueling Resale’s Rise

Featuring: Alon Rotem, Chief Strategy Officer at ThredUp

Resale has officially moved from the margins to the mainstream. As economic pressures push consumers to seek value and sustainability gains steam, resale marketplaces like ThredUp are poised for massive growth. In this episode of Retail Remix, host Nicole Silberstein sits down with Alon Rotem, Chief Strategy Officer at…

Episode 253

How Primark Is Rewriting the Rules of Value Fashion in the U.S.

Featuring: Kevin Tulip, President, Primark U.S.

If you’ve shopped in Europe, chances are you’ve been to Primark — and if you haven’t, you’ve probably heard someone rave about it. But in the U.S., the value fashion giant is still writing its origin story. This week, Nicole sits down with Kevin Tulip, President of Primark U.S.,…

Episode 252

What $24 Billion in Prime Day Spending Tells Us About H2

Featuring: Vivek Pandya, Director, Adobe Digital Insights

Prime Day gave us more than just deals — it delivered critical clues about what consumers want now, and what they’ll expect this holiday season. In this episode of Retail Remix, Vivek Pandya, Director at Adobe Digital Insights, joins host Nicole Silberstein to unpack the numbers behind this year’s…

Episode 251

What U.S. SMBs Can Learn from Alibaba.com’s Playbook

Featuring: Justin Liu, U.S. Country Manager at Alibaba.com

Alibaba may be known for its massive scale — but at the heart of its U.S. strategy is something much more focused: empowering small businesses. In this episode of Retail Remix, host Nicole Silberstein sits down with Justin Liu, U.S. Country Manager at Alibaba.com, to explore how the global…

Episode 250

True Religion’s Secret to Winning Over Gen Z

Featuring: Tina Blake, Creative Director and SVP of Design, Merchandising and Brand Image, True Religion

True Religion is back — and it’s not just about nostalgia. In this episode of Retail Remix, host Nicole Silberstein sits down with Tina Blake, Creative Director at True Religion to explore the brand’s impressive comeback with Gen Z. Tina shares her approach to evolving True Religion’s design language,…

Episode 249

From Red Carpet to Cart: Crafting Digital Experiences that Convert

Featuring: Heidi Lim, VP of Ecommerce, Patrick Ta Beauty

For Patrick Ta Beauty, the key to growth isn’t just great marketing — it’s an experience that educates, inspires and converts. In this episode of Retail Remix, host Nicole Silberstein chats with Heidi Lim, VP of Ecommerce at Patrick Ta Beauty. With experience leading digital growth at brands like…

Episode 248

The Trust Deficit: Brand Transparency and the New Rules of Retail

Featuring: Kimberly Shenk, Co-founder and CEO of Novi Connect

This episode is brought to you by BigCommerce In today’s market, trust isn’t just a differentiator — it’s a requirement. But proving your brand lives up to its claims? That’s where things get complicated. In this episode of Retail Remix, host Nicole Silberstein sits down with Kimberly Shenk, Co-founder…

Episode 247

From Family Roots to Future Growth: Inside Bealls’ Century-Long Retail Journey

Featuring: Tianne Doyle, President, Bealls, Inc.

This episode is brought to you by BigCommerce Surviving 100 years in retail is rare — thriving for 110 is something else entirely. In this episode of Retail Remix, host Nicole Silberstein speaks with Tianne Doyle, President of off-price retail chain Bealls, which is celebrating its 110th anniversary this…

Episode 246

Lessons from the World’s Top Brands

Featuring: James May, Industry Executive for Food & Beverage Sector, and Barry Thomas, Senior Retail Leader, Kantar

This episode is brought to you by BigCommerce What does it take to become a household name — and why does it matter? In this episode of Retail Remix, host Nicole Silberstein is joined by James May and Barry Thomas from global data and analytics firm Kantar to unpack…

Episode 245

Scaling Internationally: Strategies for the Tariff Era

Featuring: Rathna Sharad, CEO & Founder, FlavorCloud

This episode is brought to you by BigCommerce With tariffs dominating headlines and reshaping global retail strategy, brands are navigating one of the most complex trade landscapes in recent memory. In this episode of Retail Remix, host Nicole Silberstein is joined by Rathna Sharad, CEO and Founder of cross-border…

Episode 244

How DSW Is Navigating a New Era of Engagement

Featuring: Sarah Crockett, Global Chief Marketing Officer at DSW

This episode is brought to you by BigCommerce As the retail marketing playbook continues to evolve, staying relevant takes more than just keeping up — it means rethinking how and where you engage your audience. In this episode of Retail Remix, host Nicole Silberstein sits down with Sarah Crockett,…

Episode 243

Tariffs, Bankruptcies and What Comes Next in Retail

Featuring: Melissa Minkow, Global Director of Retail Strategy at CI&T

This episode is brought to you by BigCommerce The retail industry has already packed a decade’s worth of disruption into just the first few months of 2025. From bankruptcies and tariffs to shifting consumer behaviors and market volatility, staying ahead of the curve is more challenging — and more…

New episodes released weekly on Monday mornings.

Retail Remix Podcast

Latest Episodes

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