Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Podcast is sponsored by

Latest Episodes

Episode 256

How PayMore Is Flipping the Script on Used Electronics

Featuring: Stephen Preuss and Erik Helgesen, Co-founders of PayMore

Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a smarter, more sustainable alternative? In this episode of Retail Remix, Nicole Silberstein chats with Stephen Preuss and Erik Helgesen, Co-founders of PayMore, a brick-and-mortar resale franchise that’s changing…

Special Edition

Deep Dive: How to Tackle Return Fraud — Without Losing Customers

Featuring: Vishal Patel and Pedro Ramos of Appriss Retail

Product returns are often seen as a necessary evil—but when return fraud enters the mix, things get a lot more costly, and complicated. In this Retail Remix Deep Dive bonus episode—brought to you by Appriss Retail—guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers…

Episode 255

The Experience Equation: What Retailers Need to Get Right

Featuring: Melissa Gonzalez, Principal at The Design Firm MG2

In an age of instant delivery, why are so many consumers still making the trip to the store? In this episode of Retail Remix, host Nicole Silberstein sits down with Melissa Gonzalez, Principal at the design firm MG2, to explore why the in-store experience is still such a powerful…

Episode 254

Inside ThredUp’s Surge: What’s Fueling Resale’s Rise

Featuring: Alon Rotem, Chief Strategy Officer at ThredUp

Resale has officially moved from the margins to the mainstream. As economic pressures push consumers to seek value and sustainability gains steam, resale marketplaces like ThredUp are poised for massive growth. In this episode of Retail Remix, host Nicole Silberstein sits down with Alon Rotem, Chief Strategy Officer at…

Episode 253

How Primark Is Rewriting the Rules of Value Fashion in the U.S.

Featuring: Kevin Tulip, President, Primark U.S.

If you’ve shopped in Europe, chances are you’ve been to Primark — and if you haven’t, you’ve probably heard someone rave about it. But in the U.S., the value fashion giant is still writing its origin story. This week, Nicole sits down with Kevin Tulip, President of Primark U.S.,…

Episode 252

What $24 Billion in Prime Day Spending Tells Us About H2

Featuring: Vivek Pandya, Director, Adobe Digital Insights

Prime Day gave us more than just deals — it delivered critical clues about what consumers want now, and what they’ll expect this holiday season. In this episode of Retail Remix, Vivek Pandya, Director at Adobe Digital Insights, joins host Nicole Silberstein to unpack the numbers behind this year’s…

Episode 251

What U.S. SMBs Can Learn from Alibaba.com’s Playbook

Featuring: Justin Liu, U.S. Country Manager at Alibaba.com

Alibaba may be known for its massive scale — but at the heart of its U.S. strategy is something much more focused: empowering small businesses. In this episode of Retail Remix, host Nicole Silberstein sits down with Justin Liu, U.S. Country Manager at Alibaba.com, to explore how the global…

Episode 250

True Religion’s Secret to Winning Over Gen Z

Featuring: Tina Blake, Creative Director and SVP of Design, Merchandising and Brand Image, True Religion

True Religion is back — and it’s not just about nostalgia. In this episode of Retail Remix, host Nicole Silberstein sits down with Tina Blake, Creative Director at True Religion to explore the brand’s impressive comeback with Gen Z. Tina shares her approach to evolving True Religion’s design language,…

Episode 249

From Red Carpet to Cart: Crafting Digital Experiences that Convert

Featuring: Heidi Lim, VP of Ecommerce, Patrick Ta Beauty

For Patrick Ta Beauty, the key to growth isn’t just great marketing — it’s an experience that educates, inspires and converts. In this episode of Retail Remix, host Nicole Silberstein chats with Heidi Lim, VP of Ecommerce at Patrick Ta Beauty. With experience leading digital growth at brands like…

Episode 248

The Trust Deficit: Brand Transparency and the New Rules of Retail

Featuring: Kimberly Shenk, Co-founder and CEO of Novi Connect

This episode is brought to you by BigCommerce In today’s market, trust isn’t just a differentiator — it’s a requirement. But proving your brand lives up to its claims? That’s where things get complicated. In this episode of Retail Remix, host Nicole Silberstein sits down with Kimberly Shenk, Co-founder…

Episode 247

From Family Roots to Future Growth: Inside Bealls’ Century-Long Retail Journey

Featuring: Tianne Doyle, President, Bealls, Inc.

This episode is brought to you by BigCommerce Surviving 100 years in retail is rare — thriving for 110 is something else entirely. In this episode of Retail Remix, host Nicole Silberstein speaks with Tianne Doyle, President of off-price retail chain Bealls, which is celebrating its 110th anniversary this…

Episode 246

Lessons from the World’s Top Brands

Featuring: James May, Industry Executive for Food & Beverage Sector, and Barry Thomas, Senior Retail Leader, Kantar

This episode is brought to you by BigCommerce What does it take to become a household name — and why does it matter? In this episode of Retail Remix, host Nicole Silberstein is joined by James May and Barry Thomas from global data and analytics firm Kantar to unpack…

New episodes released weekly on Monday mornings.

Retail Remix Podcast

Latest Episodes

Access The Media Kit

Interests:

Access Our Editorial Calendar