Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 274

From Overstock to Opportunity: How B-Stock Powers Inventory’s Second Life

Featuring: Marcus Shen, CEO, B-Stock

Resale may be having a mainstream moment on the consumer side — but behind the scenes a much larger B2B engine has been quietly evolving for nearly two decades. Recorded live from the show floor at NRF 2026, this episode of Retail Remix features Nicole Silberstein in conversation with Marcus Shen,…

Episode 273

Inside the World’s Most Interesting Stores with Jack Stratten

Featuring: Jack Stratten, Director, Insider Trends

What makes a great store in 2026? Sometimes, it’s not clarity — it’s curiosity. Recorded live from the show floor at NRF 2026, this episode of Retail Remix features host Nicole Silberstein in conversation with Insider Trends’ Jack Stratten, one of the industry’s most well-traveled retail observers. Jack spends his time visiting stores around the world, identifying what…

Episide 272

How Fabletics Hit $1B and What’s Fueling Its Next Phase of Growth

Featuring: Meera Bhatia, President & COO, Fabletics

In this episode of Retail Remix, host Nicole Silberstein chats with Meera Bhatia, President and COO of Fabletics, on the strategies powering the brand’s impressive momentum. Fresh off hitting the $1 billion-revenue milestone, Meera breaks down how Fabletics has driven sustained growth through category expansion, measured store growth and a flexible membership model…

Episode 271

Inside Google Cloud’s Vision for the AI Era

Featuring: Anil Jain, Head of Global Strategic Industries, Google Cloud

AI took center stage at NRF 2026, and few moments underscored its importance more than Google CEO Sundar Pichai’s keynote, where he outlined how shopping is evolving in an increasingly agentic, AI-driven world. This episode of Retail Remix, recorded live from the show floor, features host Nicole Silberstein in conversation with…

Special Edition

Retail Remix Deep Dive: AI’s Next Chapter in Retail — Scale, Security & Strategy

Featuring: Kevin Kiley, CEO, AIRIA

This episode is brought to you by Airia. As AI adoption accelerates in retail, so do its risks — from AI model outages to hallucinations. That makes the need for security, governance and guardrails around AI usage critical for retail operations. In this Retail Remix Deep Dive bonus episode, guest host Adam Blair of Retail TouchPoints, sits down…

Episode 270

NRF 2026 Takeaways: AI, Authenticity & the Human Factor

Featuring: Adam Blair, Editor, Retail TouchPoints and Kate Robertson, Editor, Shop Eat Surf Outdoor

The NRF Big Show is always a whirlwind and this year was no exception. In this special episode of Retail Remix, host Nicole Silberstein is joined live from the show floor by her colleagues Adam Blair of Retail TouchPoints and Kate Robertson of Shop Eat Surf Outdoor to break down what stood out while everything was…

New episodes released weekly on Monday mornings.