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2018 Customer Engagement Awards

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10 Retailers Win 2018 Customer Engagement Awards

Retailers are stepping up to embrace digital innovation and technology disruption. They are finding new ways to engage customers across channels, leading to long-term loyalty and increased revenue.

Retail TouchPoints recognizes 10 retail companies that are reaching these lofty goals using a variety of technologies and strategies. These retailers are taking chances with Artificial Intelligence, influencer tactics, chatbot-focused initiatives and updated approaches to personalization and fulfillment. Through a nomination process, the winners were selected based on, but not limited to, these four criteria:

  1. Unique shopping/promotional offerings
  2. Customer engagement strategies
  3. Customer analysis
  4. Technology innovation

This year’s winners include large and small retail companies in a variety of industry segments, from sporting goods and specialty apparel to healthcare and big box.

This year’s winners are (in alphabetical order):

1-800-FLOWERS.com
Adore Me
CVS Health
Foot Locker
Glossier
Helzberg Diamonds
JCPenney
Steve Madden
TechStyle Fashion Group
Walmart Canada

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