To say the global coronavirus pandemic has rocked the retail industry is quite literally the understatement of the year — and nothing has been rocked quite as hard as store operations.
The effects of the disruptions from COVID-19 are dramatically highlighted in the 9th annual Retail TouchPoints Store Operations Benchmark Survey. New responses added this year to questions about retailers’ top store operations challenges indicate just a few of the priority shifts that have taken place in 2020:
- Managing expanded curbside pickup operations was identified as a top challenge by 46% of respondents.
- Managing employee layoffs/furloughs was named by 34%.
- Managing expanded BOPIS operations was named by 24%.
Learn more about the tools and techniques brick-and-mortar retailers are using to manage store operations in this radically changed environment.
Download the Benchmark Survey now!