Advertisement

2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

Share on linkedin
Share on twitter
Share on facebook
Share on reddit
Share on email
2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

To say the global coronavirus pandemic has rocked the retail industry is quite literally the understatement of the year — and nothing has been rocked quite as hard as store operations.

The effects of the disruptions from COVID-19 are dramatically highlighted in the 9th annual Retail TouchPoints Store Operations Benchmark Survey. New responses added this year to questions about retailers’ top store operations challenges indicate just a few of the priority shifts that have taken place in 2020:

  • Managing expanded curbside pickup operations was identified as a top challenge by 46% of respondents.
  • Managing employee layoffs/furloughs was named by 34%.
  • Managing expanded BOPIS operations was named by 24%.

Learn more about the tools and techniques brick-and-mortar retailers are using to manage store operations in this radically changed environment.

Download the Benchmark Survey now!

Download Now

Access The Media Kit

Interests:

Access Our Editorial Calendar




If you are downloading this on behalf of a client, please provide the company name and website information below: