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4 Core Tenets of Ecommerce Success in the Runup to Holiday 2021

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PFS Ecommerce Partners Infographic

As retail shifts toward a digital-first mindset, many merchants have looked to third parties to help with the gargantuan task of rapidly scaling their online operations while maintaining a high-quality customer experience. As the ever-critical holiday season approaches, here are some key elements of any successful ecommerce operation to keep in mind when considering potential partners:

  • Ecommerce operations at every level must be ready to respond to heightened demand during peak selling periods without sacrificing the customer experience;
  • The key to successful fraud management is understanding your customer demographics;
  • Customer service operations should be focused on quality not quantity; and
  • The same personal attention must be given to returns as to orders.

For more on identifying the right third-party partners to help scale your ecommerce operations in time for the holidays, check out this infographic from PFS.

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