Consumers’ appetite for online grocery delivery during the COVID-19 shutdowns hasn’t always been matched by retailers’ ability to deliver, according to a survey of 1,000 U.S. consumers conducted April 17-18.
While 38% of consumers went online to place orders for grocery delivery, only 68% of these transactions were successful, with 17% unable to secure a delivery window. More than half (54%) experienced a delayed delivery order, with 28% delayed by three or more days. Fewer than half (43%) of the shoppers were satisfied or very satisfied with the experience, although 39% of respondents said they were likely or very likely to use grocery delivery services in the future.
Learn more about how COVID-19 has impacted grocery delivery in this infographic from Blue Yonder.