Retailers may want to consider charging for services that put products in the hands of their purchasers more conveniently, such as delivery and curbside pickup: 66% of consumers indicate they’re willing to pay more for these types of fulfillment options. But retailers seeking to make their mark with convenience also need to have the systems in place to support it: 71% of shoppers rank as “important” or “very important” a retailer’s ability to provide them with in-store inventory information.
Discover more about the elements that go into superior customer service in this infographic from iQmetrix.
