The devil is in the details – especially when it concerns replatforming. It’s a major project and a large investment, not only in terms of budget but also when it comes to your team’s valuable time.
Typically, goals for a successful replatforming project include a more engaging user experience, increased sales and revenue, more efficient customer service, and in some cases, an improved order management system (OMS). Forrester Research surveyed retail digital business decision makers earlier this year and 57% have made the decision to replatform their commerce system within the next 18 months.
Switching to a new commerce platform doesn’t have to be scary. Merchants coming into the process prepared and willing to ask the right questions will ultimately be successful in their digital transformation.
To help make the right technology decisions for your business, check out this guide and learn the eight questions you need to answer for a successful replatforming, which include:
- When should you design and launch the new site?;
- How clean is your catalog data?; and
- How will replatforming affect customer service and order management?