Through a survey of consumers, Verint Systems concluded that 13% of shoppers are “brand champions.” To succeed, retailers must tap this group of loyal consumers, and encourage them to share their feedback.
This infographic, courtesy of Verint Systems, spotlights the company-wide benefits of collecting and responding to customer feedback being generated across channels.
Through a survey of consumers, Verint Systems concluded that 13% of shoppers are “brand champions.” To succeed, retailers must tap this group of loyal consumers, and encourage them to share their feedback.
This infographic, courtesy of Verint Systems, spotlights the company-wide benefits of collecting and responding to customer feedback being generated across channels.
