Accenture calls the coming years the “Decade of the Home,” with consumers remaining home-focused for socializing, work and recreation even after COVID-19 recedes.
For brick-and-mortar retailers, this presents a major challenge: They must provide strong enticements to bring shoppers back into their stores.
Check out this iPaper and learn how to design an in-store shopper experience that meets consumers’ evolving expectations and maximizes business profitability.
- 3 steps to transform your in-store experience;
- How to drive purposeful engagement throughout the customer journey; and
- Strategies for aligning your in-store experience with omnichannel fulfillment services.