Returns hit the bottom line in multiple ways: the value of returned merchandise was $369 billion in 2018, and it takes, on average, more than seven people to handle processing a return. Additionally, 80% of first-time customers who return their order will never buy from that retailer again.
However, most returns happen due to preventable issues, such as shipping the wrong item, a damaged product or inaccurate product description. This puts 65% of product returns under retailers’ control, and every $1 million in returns prevented adds $500,000 to their EBITA.
Learn more about how retailers can bolster their bottom lines with return reduction efforts in this infographic from Newmine.