Although many retailers resist the costs involved in arming frontline associates with modern workforce enablement technology, the benefits are compelling, including:
- 11% increase to the bottom line for retailers that move from laggard to leader status;
- 26% improvement in employee retention; and
- 6.5% higher customer satisfaction.
Access the findings and analysis from a study that explores how retailers in the U.S. and Europe are investing in enabling their workforces to increase sales, boost productivity and delight customers.