Consumer expectations are changing on a dime — and it’s only getting faster, with digital interactions set to grow 40% in 2021. This on-demand webinar explores the current state of digital customer engagement, and where CX experts see it going in a post-pandemic world.
Watch and learn about how:
- Brick-and-mortar retailers such as The Dufresne Group are going digital and the return on investment gains;
- Major airlines and banks are getting personal from afar and how retailers can adopt their successful approaches; and
- Companies are innovating digital transformation efforts and why it’s a strategy every retailer — both online and brick-and-mortar — needs to prioritize.