Thinking about using a chatbot, or interested in what the hype is all about? You’re in good company: Research and markets say that the chatbot market is projected to reach $7.5 billion by 2024. Chatbots are changing the way businesses communicate with customers.
Here’s what you’ll learn:
- Stats, facts and chatbot trends;
- Why some of the largest companies are investing in chatbot automation;
- The value of bots in customer service; and
- User experiences and consumer perceptions of chatbots.