E-books

2021 Loyalty Industry Data Study: Insights, Challenges & Plans from Today’s Retailers

No one could have predicted that the marketing strategies presented in January 2020 would become obsolete in March as businesses executed a…

Retail’s New Frontline Playbook

The future of retail is being rewritten before our eyes. Despite the shifts in channel preferences and consumer behaviors, the frontline will…

Retail 2020 Connected Shopper and Employee Communications Report

In this report, 1,000 retail employees (frontline workers and corporate) and 4,000 shoppers in four countries were surveyed on communication, collaboration and…

A Guide to E-Commerce for Brands

Brands have more competition for consumer attention than ever before. And as consumer behavior continues to evolve and the e-Commerce landscape changes,…

Reimagining Supply Chains in the Wake of Disruption

Supply chain flaws were front and center as the world economy grappled with the sudden changes wrought by COVID-19. Consumers suddenly adopted…

Industries in Transition: A Framework for Data-Centric Innovations in Retail

Perhaps more than any other industry, retail has been disrupted by a shift to digital, leading to the shuttering of physical stores…

The Future Of E-Commerce: Shifting To A Digital-First Approach

According to Forbes, “just because brick-and-mortar stores and restaurants are starting to re-open doesn’t mean online ordering is declining.” In fact, the opposite…

How Retailers Can Overcome 7 Common Tax Compliance Challenges

Managing tax compliance in a multi-channel environment presents multiple challenges. Retailers face increasingly complex jurisdictional tax laws, accommodation of special tax rates…

Why Asia Remains a Retail Innovation Hub

Retailers know they must become more innovative and customer-centric in their marketing strategies and business models to compete in today’s digitally transformed…

How A Pay Experience Helps Retailers Attract And Retain Employees And Boost Productivity

The COVID-19 pandemic has caused retailers to rethink almost everything about the way they work. As brands re-emerge from the pandemic, they…

Maximizing Your Salesforce CPQ Investment

Configure-Price-Quote (CPQ) tools are one of the hottest sectors of the customer relationship management software market, and for good reason: Whether B2B…

EX: The Secret To Unleashing Your CX Advantage

It’s not enough to have a CX (customer experience) plan. Everyone in your organization needs to be on board and able to execute on…

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