- 6 days ago
By 2021, customer service interactions powered by AI will grow by 400%. For example, McDonald’s outdoor drive-thru menus will vary based on…
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- 3 weeks ago
Gen Z’s search for authenticity means this generation’s purchases are often influenced by everyday people: 69% will take fashion advice from associates…
- 4 weeks ago
Online reviews have an outsized impact on shopper behavior: 86% of consumers read online reviews for local businesses, and 40% say negative…
- 1 month ago
As many as 74% of transactions are conducted without cash involved, while 71% of shoppers prefer to pay with a credit or…
- 2 months ago
Content marketing can generate 3X more leads per dollar spent than paid search, but retailers still have room for growth: only one…
- 2 months ago
Customer reviews already exert an outsize influence, particularly in the social commerce sphere: consumers trust them 12X more than marketing descriptions. But…
- 2 months ago
With more than half of global consumers desiring an online assistant to engage with as they browse products, more retailers are answering…
- 2 months ago
Gift buyers are using their phones to search for deals, causing app installs to jump 94% during the holiday season compared to…
- 2 months ago
Within the next decade, spending on legal cannabis worldwide is expected to hit $57 billion, with 67% spent for recreational use and…
- 3 months ago
As many as 82% of customers leave retailers due to poor service or product satisfaction issues, so the good news is that…
- 3 months ago
Thanksgiving is fast approaching, but many retailers remain concerned about their performance going into the holiday season: just 52% said they were…
- 3 months ago
Approximately 70% of businesses could be using some form of AI-driven technology by 2030, with the tech expected to bring $30 trillion…
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