- 7 days ago
Retailers and their customers are facing unprecedented challenges with the COVID-19 pandemic. Brands seeking to craft appropriate real-time responses should keep these…
Infographics
- 2 weeks ago
Contactless payments are the wave of the future, and they offer benefits to both retailers and their customers. Not only does this…
- 3 weeks ago
Although the last decade represented a significant inflection point in retail’s evolution, the industry’s rapid changes certainly won’t be slowing down in…
- 4 weeks ago
A majority of today’s shoppers don’t have the time to wait for cashiers: 55% always or usually use self-checkout options to make…
- 1 month ago
While 82% of consumers have come to expect that technology will improve their online customer experience (CX), most shoppers still also prize…
- 1 month ago
By 2021, customer service interactions powered by AI will grow by 400%. For example, McDonald’s outdoor drive-thru menus will vary based on…
- 2 months ago
Gen Z’s search for authenticity means this generation’s purchases are often influenced by everyday people: 69% will take fashion advice from associates…
- 2 months ago
Online reviews have an outsized impact on shopper behavior: 86% of consumers read online reviews for local businesses, and 40% say negative…
- 2 months ago
As many as 74% of transactions are conducted without cash involved, while 71% of shoppers prefer to pay with a credit or…
- 3 months ago
Content marketing can generate 3X more leads per dollar spent than paid search, but retailers still have room for growth: only one…
- 3 months ago
Customer reviews already exert an outsize influence, particularly in the social commerce sphere: consumers trust them 12X more than marketing descriptions. But…
- 3 months ago
With more than half of global consumers desiring an online assistant to engage with as they browse products, more retailers are answering…
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