Infographics

Smart Speaker Devices Are In 30% Of Homes, So Retailers Need To Talk The Talk

Connected tech is becoming increasingly important to shoppers: 88% of households own at least one smartphone, and nearly 30% use a smart…

Digital Data Deluge Becomes A Tsunami Due To COVID-19

As the pandemic keeps consumers and business users glued to screens in almost every area of their lives, a deluge of data…

73% Of Consumers Prefer Brands That Personalize Experiences

The average person receives 97 emails every day, so retailers won’t get results from just another generic message. However, 60% of consumers…

45% Of Shoppers Seek Convenient Return Locations For Online Purchases

BOPIS and BOPAC (buy online, pick up at curbside) have been garnering tons of attention in the COVID-19 era, but retailers should…

Had A Customer Service Fail? Loyal Customers 6X More Likely To Forgive Mistakes

No matter how hard they try, retailers sometimes make customer service mistakes. However, brands that have cultivated customer loyalty can mitigate the…

Two-Thirds Of Consumers Have Increased Online Shopping Due To COVID-19

After COVID-19 disrupted Q2 for most retailers, the pressure is more intense for them to produce strong Q4 holiday results — and…

2.5X More Shoppers Will Go ‘Online Only’ For Back-To-School Purchases

Uncertainty about school openings has delayed the traditional back-to-school season, which means it’s not too late for retailers to launch their BTS…

7 Ways AI Empowers Email Marketing

Email remains a powerful marketing tool, and artificial intelligence (AI) is poised to boost its reach and effectiveness even further. Currently, 30%…

49% Of SMBs Add New Services To Combat COVID-19 Losses

Small- to mid-size businesses (SMBs) are taking multiple paths to recover sales lost to the COVID-19 pandemic, including: 49% are introducing new…

Making The Case For Headless Commerce Storefronts

Headless commerce, which involves separating the customer-facing front end of an e-Commerce application from backend solutions, can provide retailers with greater agility,…

72% Of U.S. Consumers Want Brands To Reflect Their Values

Americans are increasingly willing to take actions that reflect their beliefs, including which companies they buy from and what they purchase. Almost…