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4 Best Practices Create Connected Omnichannel Experiences

When we hear the term “omnichannel,” most of us think about customer-facing elements like pricing and inventory data transparency. But optimizing internal…

New Blueprints For Brick-And-Mortar Success

Physical stores are still vital to the shopping experience — 85% of consumers still prefer to shop in them — but to…

Visit The Store Of The Future: No Time Machine Required

Want to have a look at the future of retailing? It’s already here. Technologies such as 3D printing, interactive digital displays, biometrics…

Nine Inventions That Changed The Way We Shop

Retailers are future-focused by necessity, but it’s also vital to learn just how far back the industry’s history of innovation goes. For…

Make Personalized Customer Engagement Your New Year’s Resolution

New Year’s resolutions, like eating healthier and swimming laps every day, may be forgotten by Valentine’s Day, but retailers should stick with…

Chinese Consumers Choosing U.S. Brands This Holiday Season

Online sales of U.S. brands have grown in China this holiday season, with eight times as many shoppers purchasing American products this…

Digital Sales Projected To Climb 14% This Holiday Season

Online sales are expected to hit $79.4 billion this holiday season, a jump of nearly 14% from 2014’s total of $69.7 billion….

Leveraging Holiday Traffic To Win The ‘Capture The Data’ Game

Retailers have many opportunities to collect customer data — perhaps too many. In fact, one of the biggest challenges is unifying data…

Holiday Checklist: Three Steps To Success With Connected Shoppers

While it’s not breaking news that digital devices already have put consumers in a strong power position, a majority of shoppers want…

Are Retailers Missing The Mark With Key Holiday Offerings?

One lesson children learn early on is that they don’t usually get everything they want during the holidays: There’s always a scratchy…

Shoppers Want, And Expect, Mobile-Optimized Shopping

Smartphone and tablet users — a group that’s getting bigger all the time — are five times more likely to abandon a…

As E-Commerce Rises, Shopping Malls’ Fortunes Fall

For nearly a decade, no new shopping malls have been constructed in the U.S., but back in the mid-1990s, malls were going…

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