iPapers

Why Dedicated Pickup Lockers Need to be Part of ‘BOPIS 2.0’

Before 2020, many retailers saw BOPIS as a growing channel but weren’t sure how big it could get. The pandemic made clear…

How Well-Structured Premium Loyalty Programs Deliver Significant ROI

Along with its other disruptions, COVID-19 shook loose many customers’ loyalty to brands. Retailers looking to reclaim their “lost” customers (and add…

2021 Outlook Guide

17 Industry Experts Forecast Top Trends, Tech and Strategies as Retail Resets Four key themes emerged in the 2021 Outlook Guide contributions…

2020 In Review: Looking Beyond COVID To Track 5 Trends With Staying Power

2020 In Review Looking Beyond COVID To Track 5 Trends With Staying Power 2020 was a year when the hyperbole that journalists…

Maximize the ROI of In-Store Technology

Accenture calls the coming years the “Decade of the Home,” with consumers remaining home-focused for socializing, work and recreation even after COVID-19 recedes. For…

Rewriting The Rules Of Engagement

Personalization continues to play a critical role in retailers’ engagement strategies. But over time, customer journeys continue to grow more complex. They…

Your 2020 Holiday Retail Strategy & Planning Guide

The 2020 holiday shopping season will make history. Not because of record-breaking sales or achieving predictions made in the pre-COVID era, but…

2019 Year In Review: Eight Top Trends Plus Three Predictions For 2020

There’s no such thing as a boring year in retail, but even by the industry’s reputation for generating news, 2019 was particularly…

Enhance BOPIS Operations With Expanded Fulfillment Options

Consumers generally choose BOPIS because they don’t want to pay a shipping charge and/or because going to the store is relatively easy….

Become Technology Driven How Retailers Can Recalibrate Their DNA And Embed IT Into All Facets Of The Organization

Technology impacts all areas of a retail business, but the most successful organizations across industries have “Tech DNA.” But what does it…

The Merchandise Planning OCTAGON

Gone are the days when planners had to “merely” ensure the right SKUs were on the right shelves. Today’s buying and planning…

The Art And Science Of Innovation: How Retailers Can Create A Culture Of Creative Thinking And Strategic Risk Taking

“Fostering an innovation mindset” is so much more than implementing the hottest technologies or rolling out a cool new store concept. Embedding…

Marketing Metrics: Google Paid Search Tops Return on Ad Spend With 31% YoY Growth

Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

What Modern Consumers Expect from Retail Customer Service

40% of Gen Z/Millennials Have Bought Items from Livestreams or Social Media Apps

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