Reports

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

Shoppers are turning to ecommerce more than ever and retailers need to strengthen their last mile operations to keep up with growing…

Seizing Marketplace Opportunity: A Practical Guide to Online Expansion

Amazon and Alibaba may have led the rise of online marketplaces, but the field has become crowded in recent years, with new…

Customer Service can be Retailers’ ‘Secret Weapon’ in Building Customer Loyalty

Consumers have been pushed even further into using digital communication channels to get information or resolve problems. This mass movement online has…

2021 Customer Loyalty Benchmark Report Uncovers Digital Gaps in Programs

As it did with nearly every aspect of retailing, COVID-19 challenged many of the traditional pillars supporting customer loyalty. Even essential retailers…

Managing the Post-COVID Workforce: Success Means Going Beyond Baseline Compensation

Retailers are emerging from the pandemic into a world where customer expectations are higher than ever, but a tight labor market has…

Modern Marketing Playbook: Three Key Tactics for Engaging Customers in a Post-COVID, Post-Cookie World

There is adizzying amount of change taking place right now in the world of marketing. The third-party cookies and other tracking tools…

Hit List: 4 Grocery Retailers Embracing Digital Opportunities

The entire retail industry has been impacted by the “big acceleration” to ecommerce, but the grocery sector is experiencing some of the…

Payments Tech Guide: How to Keep Up with Demand for Convenience, Contactless and BNPL

Digital wallets have hit the mainstream and contactless is now an everyday expectation, making this the time for retailers to put these…

New Solutions and Analytical Tools Emerge to Manage Post-COVID Inventory Challenges

The sudden onset of COVID-19 had many retailers scrambling to address short-term inventory issues. Panic buying stock-ups left many retailers without enough…

Post-COVID Loyalty Strategies: Keep New Customers, Perfect Data Collection and Act on Every Insight

Shopper loyalty will become more important than ever as retailers reopen under the next normal. Retailers need to reconnect with shoppers who…

Modern Fulfillment Strategies: Raising BOPIS and Delivery to the Next Level of Convenience

Varied fulfillment options, from next-day delivery to in-store pickup, became the norm during lockdown, and now retailers need to find new ways…

BI and Analytics Tech Guide: What Retailers Need to Keep up With Shopper Behavior in a Post-COVID World

Last year, common retail wisdom was turned on its head as the COVID-19 pandemic spurred huge shifts in consumer behavior. Now, as…

Marketing Metrics: Google Paid Search Tops Return on Ad Spend With 31% YoY Growth

Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

What Modern Consumers Expect from Retail Customer Service

40% of Gen Z/Millennials Have Bought Items from Livestreams or Social Media Apps

AUG

Reports

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

Seizing Marketplace Opportunity: A Practical Guide to Online Expansion

Customer Service can be Retailers’ ‘Secret Weapon’ in Building Customer Loyalty

2021 Customer Loyalty Benchmark Report Uncovers Digital Gaps in Programs

Managing the Post-COVID Workforce: Success Means Going Beyond Baseline Compensation

Modern Marketing Playbook: Three Key Tactics for Engaging Customers in a Post-COVID, Post-Cookie World

Hit List: 4 Grocery Retailers Embracing Digital Opportunities

Payments Tech Guide: How to Keep Up with Demand for Convenience, Contactless and BNPL

New Solutions and Analytical Tools Emerge to Manage Post-COVID Inventory Challenges

Post-COVID Loyalty Strategies: Keep New Customers, Perfect Data Collection and Act on Every Insight

Modern Fulfillment Strategies: Raising BOPIS and Delivery to the Next Level of Convenience

BI and Analytics Tech Guide: What Retailers Need to Keep up With Shopper Behavior in a Post-COVID World

Marketing Metrics: Google Paid Search Tops Return on Ad Spend With 31% YoY Growth

Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

What Modern Consumers Expect from Retail Customer Service

40% of Gen Z/Millennials Have Bought Items from Livestreams or Social Media Apps

retailX 2021

CRMC 2021

NRF NXT 2021

NextPoint 2021

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