Reports

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

AI technology is constantly evolving, and it’s up to retail brands to keep up. According to Adobe, more than half of consumers…

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Returns are no longer just a customer service issue — they’re a criminal goldmine. Organized retail crime (ORC) groups are exploiting return…

Unlock the Secrets to a Profitable Holiday Season

Want to know what shoppers are really thinking this holiday season? This easy-to-read guide is packed with insights from nearly 6,000 consumers…

2025 Unified Commerce Benchmark for Specialty Retail

Specialty retail is undergoing a fundamental transformation. The 2025 Unified Commerce Benchmark shows that only 5% of specialty retailers successfully connect their…

Transform Your Retail Workforce with Generative AI

Forward-thinking retailers like Target, Lowe’s and Starbucks are already leveraging generative AI to empower their workforce. With 24% of shoppers now using…

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

The specialty retail industry faced an unprecedented surge in cyberattacks during Q4 2024, with criminals intensifying their focus on high-value targets rich…

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

Shopping cart abandonment isn’t just a minor inconvenience — it’s a full-blown epidemic. Last year alone, over 80 percent of shoppers abandoned…

The Advertiser Action Plan

Steps to addressable, measurable marketing — everywhere There have never been more ways to reach customers. But truly unlocking the power of…

How AI is Powering Personalized Experiences that Customers Expect

Personalization enables businesses to build closer, more profitable relationships with customers through empathy. Artificial intelligence (AI) is a catalyst for the next…

The Four Pillars of Ecommerce Profitability in the Era of Generative AI

In just two years, commerce leaders expect more than half of their revenue to come from digital channels. Not only does this…

2025 Retail Trends & Predictions: Solving the New Value Equation

As consumers navigated economic uncertainty in 2024, their priorities and expectations evolved to center on value. However, industry players quickly learned that…

Making Connected TV an (Even More) Meaningful Part of the Advertising Mix

As connected TV (CTV)rapidly becomes the dominant method for consuming television, it also has become the fastest-growing ad channel in the U.S., accounting…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Reports

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

The Advertiser Action Plan

How AI is Powering Personalized Experiences that Customers Expect

The Four Pillars of Ecommerce Profitability in the Era of Generative AI

2025 Retail Trends & Predictions: Solving the New Value Equation

Making Connected TV an (Even More) Meaningful Part of the Advertising Mix

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

Multimodal Commerce: New Era of Online Shopping

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

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