Reports

Store Design Tech Guide: How Layout, Tech and Associates Combine to Create Great Experiences

The pandemic has changed the in-store experience, possibly forever. As a result, today’s hoppers have developed a greater taste for convenience than…

Retailers Reconfigure Stores for an Ever-More-Digital World

Physical store operators have had to manage the reopening of shuttered stores — and then scramble to find enough employees to adequately…

Hit List: 5 Brands Augmenting Business Results with Augmented Reality

Augmented reality (AR) has reached a whole new level of brand and consumer adoption. As online shopping and social commerce behaviors accelerated…

Modern Digital Grocery: How to Leverage Technology, Associates and Loyalty Programs to Meet High Shopper Expectations

The modern digital grocery customer demands convenience above all else. Shoppers are willing to wait 10.8 hours longer for a delivery if…

Ecommerce Tech Guide: The Latest Tools for Bridging the Physical-Digital Gap

Last year, consumers and retailers alike readily adopted new digital and “phygital” shopping behaviors that look like they’re here to stay. Double-digit…

Making the Most of BNPL: How Education and Total Cost Transparency Can Lead to Bigger Baskets

Buy now, pay later (BNPL) adoption is growing into a wave retailers can’t afford to miss. The total number of BNPL users…

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

Shoppers are turning to ecommerce more than ever and retailers need to strengthen their last mile operations to keep up with growing…

Seizing Marketplace Opportunity: A Practical Guide to Online Expansion

Amazon and Alibaba may have led the rise of online marketplaces, but the field has become crowded in recent years, with new…

Customer Service can be Retailers’ ‘Secret Weapon’ in Building Customer Loyalty

Consumers have been pushed even further into using digital communication channels to get information or resolve problems. This mass movement online has…

2021 Customer Loyalty Benchmark Report Uncovers Digital Gaps in Programs

As it did with nearly every aspect of retailing, COVID-19 challenged many of the traditional pillars supporting customer loyalty. Even essential retailers…

Managing the Post-COVID Workforce: Success Means Going Beyond Baseline Compensation

Retailers are emerging from the pandemic into a world where customer expectations are higher than ever, but a tight labor market has…

Modern Marketing Playbook: Three Key Tactics for Engaging Customers in a Post-COVID, Post-Cookie World

There is adizzying amount of change taking place right now in the world of marketing. The third-party cookies and other tracking tools…

Reports

Store Design Tech Guide: How Layout, Tech and Associates Combine to Create Great Experiences

Retailers Reconfigure Stores for an Ever-More-Digital World

Hit List: 5 Brands Augmenting Business Results with Augmented Reality

Modern Digital Grocery: How to Leverage Technology, Associates and Loyalty Programs to Meet High Shopper Expectations

Ecommerce Tech Guide: The Latest Tools for Bridging the Physical-Digital Gap

Making the Most of BNPL: How Education and Total Cost Transparency Can Lead to Bigger Baskets

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

Seizing Marketplace Opportunity: A Practical Guide to Online Expansion

Customer Service can be Retailers’ ‘Secret Weapon’ in Building Customer Loyalty

2021 Customer Loyalty Benchmark Report Uncovers Digital Gaps in Programs

Managing the Post-COVID Workforce: Success Means Going Beyond Baseline Compensation

Modern Marketing Playbook: Three Key Tactics for Engaging Customers in a Post-COVID, Post-Cookie World

70% of Americans Use Chatbots Often When Shopping Online

Five Signs it’s Time to Start Using Fraud Software

Experiential Retail: A Post-Pandemic Guide

Four Ways COVID Transformed Retail Forever

Why Deepfakes are a Real Problem

Retail Innovation Conference 2021

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