Reports

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store…

The Ultimate Guide to Unified Commerce: Evolving Your Technology (and Mindset) to Drive Experience Innovation

Some see “unified commerce” as the next evolution of omnichannel, others as the technical underpinnings that make true omnichannel experiences possible. Either…

From Personalization to Customization: Harnessing Data and Analytics to Foster Brand Love

People often talk about “personalization” as if it’s a monolithic concept, but the truth is that there are many flavors of personalization…

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

There is a sense of inevitability when it comes to connected TV (CTV). Exactly when it will happen no one knows, but…

Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

Effective customer service is a must for retailers, but it can be costly and resource-intensive. With the tight labor market, maintaining an…

Supply Chain Visibility: How Predictive Analytics and RFID Can Battle Uncertainty

The past several years have proven that uncertainty is now a major factor in retail, which makes understanding your own supply chain…

The Ultimate Guide to #RICE23

Through the use of new technologies, new collaborations and new experiences, brands of all sizes have the power to reach customers and…

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Report cover Despite ecommerce’s integral role in shopping today, many crucial elements of the digital experience are still falling short. From search…

Optimizing the Path to Global Expansion: Tools and Tech to Drive Success

Global commerce has existed since as long ago as the heyday of the Silk Road, and in our century it’s being fueled…

How Design Teams are Maximizing the Impact of New Store Experiences

In 2022, we saw ecommerce sales level and consumers venture back to physical stores. As a result, brands and retailers had to…

The Ultimate Guide to CDPs

Customer Data Platforms (CDPs) are much more than simply CRM systems on steroids. They ingest a combination of first-party customer data from…

Which Brands are Rewriting the Rules of Loyalty Programs?

Just as retail has grown more complex and heterogeneous, so have the loyalty programs retailers use to acquire, reward and — most…

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Reports

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

The Ultimate Guide to Unified Commerce: Evolving Your Technology (and Mindset) to Drive Experience Innovation

From Personalization to Customization: Harnessing Data and Analytics to Foster Brand Love

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

Supply Chain Visibility: How Predictive Analytics and RFID Can Battle Uncertainty

The Ultimate Guide to #RICE23

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Optimizing the Path to Global Expansion: Tools and Tech to Drive Success

How Design Teams are Maximizing the Impact of New Store Experiences

The Ultimate Guide to CDPs

Which Brands are Rewriting the Rules of Loyalty Programs?

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

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