Research

Recruiting the New Retail Workforce: Higher Wages are Just the Beginning

A variety of factors have come together to create a labor shortage that could threaten merchants’ ability to hire adequate staff, even…

Redefining Brick-and-Mortar: Adapting Store Experiences for Post-COVID Realities

COVID-19 served as an accelerant for many long-standing retail trends, but one area where the pandemic actually put on the brakes was…

Contextual Communications Tech Guide: Immediacy and Personalization Expand Text and Messenger Use Cases

Marketers value the high (and fast) consumer open rates for SMS/text and messenger apps, but this can be a double-edged sword: because…

The New Realities Reshaping Store Design

The inaugural Store Design & Experience Benchmark Survey — produced by design:retail powered by Retail TouchPoints — explores the state of the…

Marketing and Advertising Tech Guide: Why First-Party Data Will be Key to Personalization in a Post-Cookie World

As more consumers than ever before engage digitally with brands and physical stores reopen, marketing is playing a critical role in reassuring…

Social Commerce Hit List: 5 Brands Closing the Gap Between Inspiration and Conversion

Social commerce has come a long way from the Facebook shopping cart widget of yester-year. New platforms have emerged — Pinterest, Snapchat…

2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

To say the global coronavirus pandemic has rocked the retail industry is quite literally the understatement of the year — and nothing…

10 Ways The ‘Stay-At-Home Economy’ Will Reshape Holiday 2020

Even though the conditions surrounding COVID-19 continue to change rapidly, the “stay-at-home economy” that the pandemic has created will have an undeniable…

2020 Customer Loyalty Benchmark Survey: Building Customer Loyalty During Uncertain Times

Earning — and keeping — customers’ loyalty represents a big challenge even at the best of times, and these are certainly not…

Location-Based Marketing Now Goes Far Beyond The In-Store Offer

Location-based marketing tactics have evolved from an emerging technology to a retail standard: 84% of marketers currently use location data in their…

The Rise Of Premium Loyalty: What Do Your Customers Expect in 2020?

In 2020, revenue is critical. And one of the biggest factors contributing to revenue is customer loyalty. Research shows nearly two-thirds of consumers say their loyalty is…

Can Sustainability Supply The New Competitive Edge In Retail?

Even before COVID-19 revealed just how deeply interconnected we all are, sustainability had been pushing its way to the top of retail…

Research

Recruiting the New Retail Workforce: Higher Wages are Just the Beginning

Redefining Brick-and-Mortar: Adapting Store Experiences for Post-COVID Realities

Contextual Communications Tech Guide: Immediacy and Personalization Expand Text and Messenger Use Cases

The New Realities Reshaping Store Design

Marketing and Advertising Tech Guide: Why First-Party Data Will be Key to Personalization in a Post-Cookie World

Social Commerce Hit List: 5 Brands Closing the Gap Between Inspiration and Conversion

2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

10 Ways The ‘Stay-At-Home Economy’ Will Reshape Holiday 2020

2020 Customer Loyalty Benchmark Survey: Building Customer Loyalty During Uncertain Times

Location-Based Marketing Now Goes Far Beyond The In-Store Offer

The Rise Of Premium Loyalty: What Do Your Customers Expect in 2020?

Can Sustainability Supply The New Competitive Edge In Retail?

Impulse Spending Rose 51% YoY in Q2, Shifting the Marketing Landscape

Amazon Data Reveals What’s Going to the Dogs (and Cats)

Why Direct-to-Consumer Sales Require Integrated Ecommerce Tools

Beyond BOPIS: How Automated Lockers Solve Multiple Challenges

Recruiting the New Retail Workforce: Higher Wages are Just the Beginning

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