Research

Social Commerce Hit List: 5 Brands Closing the Gap Between Inspiration and Conversion

Social commerce has come a long way from the Facebook shopping cart widget of yester-year. New platforms have emerged — Pinterest, Snapchat…

2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

To say the global coronavirus pandemic has rocked the retail industry is quite literally the understatement of the year — and nothing…

10 Ways The ‘Stay-At-Home Economy’ Will Reshape Holiday 2020

Even though the conditions surrounding COVID-19 continue to change rapidly, the “stay-at-home economy” that the pandemic has created will have an undeniable…

2020 Customer Loyalty Benchmark Survey: Building Customer Loyalty During Uncertain Times

Earning — and keeping — customers’ loyalty represents a big challenge even at the best of times, and these are certainly not…

Location-Based Marketing Now Goes Far Beyond The In-Store Offer

Location-based marketing tactics have evolved from an emerging technology to a retail standard: 84% of marketers currently use location data in their…

The Rise Of Premium Loyalty: What Do Your Customers Expect in 2020?

In 2020, revenue is critical. And one of the biggest factors contributing to revenue is customer loyalty. Research shows nearly two-thirds of consumers say their loyalty is…

Can Sustainability Supply The New Competitive Edge In Retail?

Even before COVID-19 revealed just how deeply interconnected we all are, sustainability had been pushing its way to the top of retail…

To Make The Most Of RFID, Harness Capabilities Above And Beyond Inventory Management

RFID-based solutions can quickly cut costs and increase revenues thanks to their proven ability to improve inventory accuracy. And because more accurate…

Exclusive Survey: While Retailers Ramp Up Delivery/Pickup Options, Physical Stores May Be Key To Optimizing The Last Mile

The leadup to the 2019 holiday season saw retail’s powerhouses make major investments in their delivery operations, with Amazon investing $800 million…

2019 Omnichannel Benchmark Survey: Redefining Omnichannel Success For 2020 Retail

Given the phenomenon of constantly rising consumer expectations, retailers would be justified in feeling that the goal of providing a seamless omnichannel…

2019 Benchmark Survey: Are Personalization Efforts Keeping Up With Consumer Desires?

Customers’ expectations around personalization continue to rise — and perhaps even more importantly for retailers, shoppers continue to reward those retailers that…

2019 Shopper Insights Survey Mapping The Customer Journey: What Works — And What’s Broken

It’s a refrain you hear over and over again: successful retailers are those that focus, consistently and intently, on the customer. But…

Retail Could Add $42 Billion in Value Annually With AI-Powered Fulfillment Optimization

Think Your Supply Chain is Agile? Not Without An Adaptive Workforce

Retail’s New Frontline Playbook

The High Cost of ‘Bad’ Data: $3 Billion Annually

Research

Social Commerce Hit List: 5 Brands Closing the Gap Between Inspiration and Conversion

2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

10 Ways The ‘Stay-At-Home Economy’ Will Reshape Holiday 2020

2020 Customer Loyalty Benchmark Survey: Building Customer Loyalty During Uncertain Times

Location-Based Marketing Now Goes Far Beyond The In-Store Offer

The Rise Of Premium Loyalty: What Do Your Customers Expect in 2020?

Can Sustainability Supply The New Competitive Edge In Retail?

To Make The Most Of RFID, Harness Capabilities Above And Beyond Inventory Management

Exclusive Survey: While Retailers Ramp Up Delivery/Pickup Options, Physical Stores May Be Key To Optimizing The Last Mile

2019 Omnichannel Benchmark Survey: Redefining Omnichannel Success For 2020 Retail

2019 Benchmark Survey: Are Personalization Efforts Keeping Up With Consumer Desires?

2019 Shopper Insights Survey Mapping The Customer Journey: What Works — And What’s Broken

Retail Could Add $42 Billion in Value Annually With AI-Powered Fulfillment Optimization

Think Your Supply Chain is Agile? Not Without An Adaptive Workforce

Retail’s New Frontline Playbook

The High Cost of ‘Bad’ Data: $3 Billion Annually

70% of Millennials Dislike Irrelevant Emails

NRF 2021: Retail’s Big Show – Chapter One

NRFtech 2021

NRF 2021: Retail’s Big Show – Chapter Two

RetailX 2021

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