Research

2023 Customer Loyalty and Personalization Benchmark Survey: Inflation Hinders Acquisition and Retention Efforts

Over the last three years, retailers’ efforts to acquire and retain loyal (and hopefully high-spending) customers have been hampered by two major…

How Design Teams are Maximizing the Impact of New Store Experiences

In 2022, we saw ecommerce sales level and consumers venture back to physical stores. As a result, brands and retailers had to…

2022 Omnichannel and Fulfillment Benchmark Report: Stores Become Last Mile Staging Grounds as Retailers Pursue Convenience

While the pandemic is finally coming to an end, the way it forever altered shopper behavior remains clear: shoppers expect a seamless…

How Retailers Are Embracing Tech to Tackle Staffing Shortages

Associate turnover has always been a challenge in retail, but the “Great Resignation” sparked by the pandemic has brought this issue to…

Supply Chain Impacts, Understaffed Stores Create Customer Loyalty Challenges

At a time when the maxim “the only constant is change” seems truer than ever, retailers and brands are keenly aware of…

What’s The New Livestreaming Opportunity For Retail?

Brands, retailers and marketplaces are increasingly using shoppable live-video events to promote products and raise brand awareness. But as adoption for livestreaming…

2022 Benchmark Survey: Inside the New Era of Store Design

Retail executives and consumers agree: the store is more important than ever. It has become a destination for community connection, immersive experiences…

Amazon Web Services’ 2021 Corporate Social Responsibility Survey

A staggering 83% of consumers believe businesses should actively be shaping best practices around environmental, social and governance (ESG) issues. But how…

2021 Omnichannel and Fulfillment Benchmark Survey: Has Ecommerce Acceleration Pushed Retail Closer to the Omnichannel Ideal?

No one needs to be told how much COVID-19 and its ripple effects (supply chain challenges, store closures, labor shortages, etc.) have…

Retailers Reconfigure Stores for an Ever-More-Digital World

Physical store operators have had to manage the reopening of shuttered stores — and then scramble to find enough employees to adequately…

Recruiting the New Retail Workforce: Higher Wages are Just the Beginning

A variety of factors have come together to create a labor shortage that could threaten merchants’ ability to hire adequate staff, even…

Redefining Brick-and-Mortar: Adapting Store Experiences for Post-COVID Realities

COVID-19 served as an accelerant for many long-standing retail trends, but one area where the pandemic actually put on the brakes was…

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