Research

Contextual Communications Tech Guide: Immediacy and Personalization Expand Text and Messenger Use Cases

Marketers value the high (and fast) consumer open rates for SMS/text and messenger apps, but this can be a double-edged sword: because…

The New Realities Reshaping Store Design

The inaugural Store Design & Experience Benchmark Survey — produced by design:retail powered by Retail TouchPoints — explores the state of the…

Marketing and Advertising Tech Guide: Why First-Party Data Will be Key to Personalization in a Post-Cookie World

As more consumers than ever before engage digitally with brands and physical stores reopen, marketing is playing a critical role in reassuring…

Social Commerce Hit List: 5 Brands Closing the Gap Between Inspiration and Conversion

Social commerce has come a long way from the Facebook shopping cart widget of yester-year. New platforms have emerged — Pinterest, Snapchat…

2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

To say the global coronavirus pandemic has rocked the retail industry is quite literally the understatement of the year — and nothing…

10 Ways The ‘Stay-At-Home Economy’ Will Reshape Holiday 2020

Even though the conditions surrounding COVID-19 continue to change rapidly, the “stay-at-home economy” that the pandemic has created will have an undeniable…

2020 Customer Loyalty Benchmark Survey: Building Customer Loyalty During Uncertain Times

Earning — and keeping — customers’ loyalty represents a big challenge even at the best of times, and these are certainly not…

Location-Based Marketing Now Goes Far Beyond The In-Store Offer

Location-based marketing tactics have evolved from an emerging technology to a retail standard: 84% of marketers currently use location data in their…

The Rise Of Premium Loyalty: What Do Your Customers Expect in 2020?

In 2020, revenue is critical. And one of the biggest factors contributing to revenue is customer loyalty. Research shows nearly two-thirds of consumers say their loyalty is…

Can Sustainability Supply The New Competitive Edge In Retail?

Even before COVID-19 revealed just how deeply interconnected we all are, sustainability had been pushing its way to the top of retail…

To Make The Most Of RFID, Harness Capabilities Above And Beyond Inventory Management

RFID-based solutions can quickly cut costs and increase revenues thanks to their proven ability to improve inventory accuracy. And because more accurate…

Exclusive Survey: While Retailers Ramp Up Delivery/Pickup Options, Physical Stores May Be Key To Optimizing The Last Mile

The leadup to the 2019 holiday season saw retail’s powerhouses make major investments in their delivery operations, with Amazon investing $800 million…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Research

Contextual Communications Tech Guide: Immediacy and Personalization Expand Text and Messenger Use Cases

The New Realities Reshaping Store Design

Marketing and Advertising Tech Guide: Why First-Party Data Will be Key to Personalization in a Post-Cookie World

2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

10 Ways The ‘Stay-At-Home Economy’ Will Reshape Holiday 2020

2020 Customer Loyalty Benchmark Survey: Building Customer Loyalty During Uncertain Times

Location-Based Marketing Now Goes Far Beyond The In-Store Offer

The Rise Of Premium Loyalty: What Do Your Customers Expect in 2020?

Can Sustainability Supply The New Competitive Edge In Retail?

To Make The Most Of RFID, Harness Capabilities Above And Beyond Inventory Management

Exclusive Survey: While Retailers Ramp Up Delivery/Pickup Options, Physical Stores May Be Key To Optimizing The Last Mile

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

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