Webinars

Recapping the 2020 Holiday Shopping Season: A Season Unlike Any Other

Shopping and Retail as an industry was already in unprecedented waters prior to the Holiday Season. We observed a digital surge unlike…

Exceeding Customer Expectations in Holiday 2020 & Beyond

In 2020, the world changed dramatically. We’ve seen an evolution of ecommerce and digital commerce as the primary way customers engage with…

Accelerate the Path to Purchase with Product Discovery

Wish your conversion rates were higher? Can’t figure out how to efficiently and effectively serve all the visitors on your site? Embarrassed…

How MAC Cosmetics Created an Innovative Omnichannel Store Experience

In early 2019, MAC Cosmetics revolutionized the in-store experience for their customers, launching an omnichannel environment that is an inspiring studio for customers…

Achieving Supply Network Resilience: The 3 Benefits of Location Intelligence

Retailers and manufacturers have experienced tremendous stress on their operations this year. To continue to navigate and respond to business uncertainty, organizations…

L’Oréal’s Data-Driven Transformation to Capitalize on the Direct-to-Consumer Channel

In today’s world, luxury brands must build intimate relationships with consumers who want personalized services and exclusive products. Brands are moving to…

Key Customer Acquisition Strategies to Grow Your Online Customer Base

During this #RIC20 Encore Series session on November 12 at 2 PM ET, Ronald Dod of Visiture will reveal the key customer…

How Total Wine is Recharging Loyalty with an Omnichannel Focus

As the largest independent fine wine retailer in the U.S., Total Wine & More operates 225 stores across 25 states. When COVID-19…

Sustainability Sets The Stage For Success In Retail: Trends And Realities

Sustainability is now taking center stage for organizations when it comes to aligning strategic priorities with changing customer values. This shift in…

A Motivated Workforce: The Key To Success for Holiday 2020

This will be a pivotal holiday season for so many retailers following an extremely difficult last six months. To win back customers…

Inside the New Next: How Your Talent, Tactics, and Tech Will Need to Evolve

Historically, all aspects of retail relied on the physical experience with high-touch interactions of payment, fulfillment, and engagement practices. Times have changed….